WHO WE ARE:
A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 57th Street—the crossroads of fashion—is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.
Job Description:
YOU WILL BE:
The Business Manager leads with a focus on customer service and relationship-building through the embodiment of Bergdorf Goodman's foundational Service Values: Excellence, Imagination & Graciousness. The ideal candidate demonstrates strong business acumen, with a deep understanding of both the departments and vendor's goals. You inspire performance, drives sales growth, and fosters a collaborative culture that delivers exceptional client experience while upholding the highest standards of luxury retail.
WHAT YOU WILL DO:
• Promotes the vision and culture of the brand while championing Bergdorf Goodman values on a consistent basis
• Develops and achieves business goals by partnering with Bergdorf Goodman leadership, merchant teams, and brand partners to devise creative and strategic solutions that drive sales growth
• In partnership with Selling Leaders, develops and executes strategies to achieve sales goals through both home-base and “out-of-home-base” selling teams, including sales volume and defined KPIs
• Partners cross-functionally to support seasonal buy execution, key deadlines, and ongoing business initiatives
• Collaborates with brand visual partners, as needed, to ensure alignment with brand standards and business objectives
• Partners to collate business recaps and performance insights, communicating results to key stakeholders through executive summaries and seller communications
• Ensures delivery of a superior client experience that aligns with both brand and Bergdorf Goodman service standards
• Creates and implements client strategies with a clear vision for an emerging VIC program within Bergdorf Goodman
• Develops and supports strategies for the growth, development, and retention of existing VIC client relationships
• Supports execution and partnership between Bergdorf Goodman and the brand on all client-facing events and experiential activations
• Serves as a visible brand ambassador on the selling floor, modeling elevated service behaviors and client engagement
• Builds strong, collaborative relationships with Bergdorf Goodman leadership, merchant partners, and brand teams
• Supports alignment across selling, merchandising, and client development initiatives
WHAT YOU WILL BRING:
• 3–5 years of experience in luxury retail, brand management, or a client-focused business role
• Bachelor’s degree preferred
• Proven ability to support business growth and achieve defined performance targets
• Strong client engagement and relationship-building skills
• Excellent communication and organizational skills
• Strategic mindset with attention to detail
• Collaborative, “win together” mentality
• Proficiency in Google Suite and retail systems
• Ability to meet the physical demands of the role, including standing for extended periods and lifting up to 10 pounds
• Flexibility to work evenings, weekends, and holidays based on business needs
YOUR LIFE AND CAREER AT EXEMPLAR LUXURY GROUP:
- Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
- Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
- Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
- An amazing employee discount
Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
Thank you for your interest with Exemplar Luxury Group. We look forward to reviewing your application.
Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact candidatesupport@exemplarluxury.com.
Salary Range $85,808 - $107,260*
Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.
