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Maine Revenue Services
Operations Safeguards, Controls, and Special Projects Division
Opening Date: June 24, 2026
Closing Date: July 12, 2026
Grade / Admin Unit: 26 / Professional/Technical
Job Class Code: 0383
Salary: $56,264.00 - $78,998.40 / Annually
Position Number: 016303997
Location: Augusta
Telework: None
Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.
JOB DESCRITPTION:
This is professional services work in analyzing and evaluating complex department-wide systems focusing on program functions and organizations. Responsibilities include developing improvements in existing operations, data, and/or designing new organizational processes. Responsibilities include gathering user information, identifying organizational needs, planning work, and gaining support from strategic stakeholders. Responsibilities also include managing one or more steps in the systems project life cycle related to planning the work, managing the systems work plan, and ensuring timely and quality services. Work includes maintaining and updating business systems to support continuous process improvement. Work is performed under limited supervision.
RESPONSIBILITIES:
- Coordinates systems operation planning and evaluation, and redesigns systems projects in order to ensure current and new projects meet goals and objectives.
- Prepares business plans, quality controls, and complex documents based on input from stakeholders in order to ensure proper delivery of program services and product deliverables.
- Analyzes user problems and agency operations in order to develop operational requirements for proposed or revised processes including cost and time estimates for future phases.
- Proactively utilizes corrective action methods and techniques in order to refine and adapt necessary operational changes within systems.
- Collects project data, maintains schedules, and considers budgets and resource information in order to ensure systems meet agency business needs.
- Discusses changes to plans with stakeholders and identifies immediate impact on daily operations in order to assess and respond to potential problems.
- Collaborates with stakeholders and managers in order to develop and instill best business and management practices.
- Facilitates timely communications with program managers, outside contractors, and other stakeholders in order to discuss business problems, corrective action plans, and related organizational issues.
- Facilitates the development of performance measures; integrates performance measures into business processes; tests, audits, and validates system improvements in order to administer and monitor system changes.
- Tracks, coordinates, and facilitates agency projects, budget schedules, and directly related resource use in order to monitor and expedite improvements in agency business systems.
- Reviews, analyzes, and designs systems training data and process performance; and identifies issues with business systems in order to plan and implement training programs with agency employees.
- Identifies information system problems impacting program performance and coordinates these problems with vendors and/or IT personnel in order to integrate information system and program operation solutions on an ongoing basis.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- Knowledge of program management principles, methods, and techniques for developing, scheduling, and coordinating projects and resources.
- Knowledge of the principles, methods, and techniques used to analyze and develop functional and organizational infrastructure requirements.
- Knowledge of applicable state and federal laws, rules, and regulations.
- Knowledge of current business and management systems, methods, and processes.
- Knowledge of quality assurance principles, methods, and techniques used to ensure a project or program fulfills organizational requirements and standards.
- Knowledge of data warehouses, user types, and system interfaces.
- Knowledge of organizational procedures, workflow, costs, protocols, policies, and functions.
- Knowledge of group and individual behavior and dynamics.
- Knowledge of training methods and techniques.
- Ability to communicate and influence the behavior and thinking of individuals.
- Ability to develop and instill a variety of best practices.
- Ability to gather information from a wide variety of sources.
- Ability to organize work, set priorities, and determine resource requirements.
- Ability to assess, identify, and respond to employee training needs.
- Ability to write technical reports and documents.
MINIMUM QUALIFICATIONS:
A five (5) year combination of education, training, and/or professional experience in project management, systems analysis, business analysis, program specialty, or related field.
Preference will be given to candidates with the following skills or experience:
- Performing regular work activity in environments subject to federal or state regulations governing data protection, records management, privacy, security, and information governance.
APPLICATION INSTRUCTIONS:
Please submit a cover letter along with a current resume and three (3) professional references.
In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and responsibilities associated with each position. Any experience that was not full-time employment should be identified as such.
CONTACT INFORMATION:
For more information or questions specific to the position, please contact recruiting.ggsc@maine.gov
All job candidates applying for Maine Revenue Services’ positions will be subject to a tax clearance check. To be selected for a position, all returns must be filed, and tax liabilities must be paid in full. The results of the tax clearance check will be documented as part of the selection process.
For all candidates not currently employed at Maine Revenue Services: State law requires that applicants seeking initial employment with Maine Revenue Services undergo a fingerprint based state and federal criminal history record check.
Benefits of working for the State of Maine:
No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
- Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
- Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
- Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
- Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
- Retirement Plan – The State of Maine contributes 14.11% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
- Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
- Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
- Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
- Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
- Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
- Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
Thinking about applying?
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart.
If you require a paper application, please download and print one HERE
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If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.
