Onsite
At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.
The Program Manager, Business Technology will serve as the operational backbone of the Business Technology organization, driving execution discipline, team communications, and knowledge continuity across a complex, high-growth SaaS environment. Reporting directly to the VP of Technology, this role is a critical force multiplier — ensuring the team's work is visible, coordinated, and consistently delivered.
This is a high-impact, high-visibility role for an operator who thrives in ambiguity, communicates with precision, and knows how to move people and programs forward without direct authority.
Operational Program Management
Maintain a consolidated view of active initiatives across Business Applications, Solutions Architecture, Data and Corporate IT
Translate program plans into clear milestones, deliverables, dependencies, and status updates that keep stakeholders informed and execution on track
Identify execution gaps and escalate blockers proactively, ensuring the visibility needed to make timely decisions
Drive quarterly planning, monthly prioritization and OKR tracking across the team
Develop and own a recurring communications cadence to keep C-suite stakeholders informed of Business Technology progress, milestones, and impact
Translate technical and operational work into business-relevant narratives for the C-suite
Contractor Governance & Workforce Planning
Track the delivery, capacity, and performance of 20+ contractors across multiple workstreams
Maintain a consolidated contractor roster with status, cost, scope, and renewal timelines
Partner with the leadership team to develop and execute a plan to right-size the contractor workforce — including sequencing wind-downs, managing transitions, etc
Serve as a point of escalation for contractor-related delivery issues
Knowledge Management & Architecture Documentation
Lead a structured effort to capture, document, and distribute systems architecture knowledge across the team
Organize and facilitate system review sessions, documentation deliverables, and recorded walkthroughs to reduce key-person risk
8+ years of experience in program management or business operations capacity — ideally within a SaaS, technology, or enterprise software environment
Solid communication skills — able to produce clear status updates, facilitate meetings, and present to stakeholders at the manager and director level.
Proven ability to manage complex, cross-functional programs with multiple workstreams and stakeholders
Experience working with or managing contractor/vendor workforces, including performance tracking and off-boarding
Comfort operating in ambiguous environments and making structured progress without waiting for perfect information
Familiarity with enterprise application ecosystems (CRM, marketing automation, finance systems, or data platforms)
High emotional intelligence and the ability to hold others accountable without direct authority
PMP, PgMP, or equivalent program management certification is a plus
Prior exposure to Salesforce, Marketo, Zuora, Gainsight, or Snowflake in a business technology or operations context
Background in management consulting or business operations at a SaaS company
Familiarity with SOX ITGC compliance environments
Work Where You Thrive
For candidates based in the Austin, TX Metro area, this role follows a hybrid work model, with three days per week in the office to balance focused individual work and meaningful in-person collaboration.
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(Pay Transparency Range: $123,000-$180,000)
The national base salary range for this role is posted above in this job post.
Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams.
Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.
At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.
We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs.
Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/
Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.
Be advised:
Commerce does not offer jobs to individuals who do not go through our formal hiring process.
Commerce will never:
require payment of recruitment fees from candidates;
request personally identifiable information through unsanctioned websites or applications;
attempt to solicit money from you as part of the hiring process or as part of an employment offer;
solicit money to complete visa requirements as part of a job offer.
If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.
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