Care Neighborhood Community Health Worker

Essential Job Functions

• Conducts outreach and assessments. Enrolls patients and provides ongoing assessment and case management services.
• Advocates for patients and helps them achieve their best health by identifying unmet needs and assisting to remove barriers to health and wellness.
• Communicates effectively with patients, documents clearly in the medical record, and interface with medical providers to advocate for the patient.
• Demonstrates dependability and can work with minimal supervision as much of the work will take place in various settings such as medical office, specialists, hospitals, patients home.
• Assists in the development of a care plan that reflects patients needs.
• Advocates for patients and connects patients to available internal and community resources to meet these needs.
• Serves as a liaison between the health and social services providers in the community and AHS.
• Interfaces effectively with clinic staff, community, and multidisciplinary Care Neighborhood team.
• As a mandated reporter, report to authorities for suspicious abuse and neglect cases.
• Attends required AHS and CHCN meetings as well as training.
• Attends Care Neighborhood patient support group RESPECT.
• Meets departmental and Care Neighborhood documentation standards.
• Builds and maintains appropriate relationships on behalf of CHCN, the collaborating agency.
• Is a trusted member of the community.
• Supports a positive work environment and fosters teamwork.
• Other duties as assigned by the supervisor.

General Agency/AHS Duties

• Fosters an environment that promotes trust and cooperation among clients and staff.
• Enforces clinic policies and procedures, including maintenance of client confidentiality under HIPAA privacy rules, to ensure that the principles of AHS are implemented.
• Plays an active role in planning organization-wide activities such as AHS general membership meetings, fundraisers, special clinic days and other events.
• Participates in general membership meetings, fundraisers and other public events, as required.
• Participates in outreach activities, agency advocacy, and serves on ad hoc committees, as requested.
• Attends AHS staff retreats and Board of Directors meetings, as required.
• Participates in agency-wide quality improvement program processes and performance improvement teams to ensure excellence in the quality of services provided across the agency.

Minimum Qualifications

• Bachelor level in Social Work or related field
• Or at least three years of work experience in a community-based health care capacity
• Fluent in Cantonese and/or Vietnamese is required

Knowledge, Skills & Abilities

• Competent leadership and administrative skills.
• Flexibility and creativity
• Good communication and customer relations skills; ability to work well with a team and independently.
• Proficiency in computer operations, navigational skills, and comfortable with Internet-based applications.
• Sound decision-making skills including problem-solving, critical thinking, and good judgment.
• Professional demeanor.
• Excellent communication, organizational, and time management skills with the ability to meet tight timeframes.
• Strong understanding of the managed care environment.
• Ability to work effectively and collaboratively with a variety of customers including hospital/office staff, health plans, members, and physicians.
• Flexible and adaptable to change.
• Ability to learn quickly and retain complex information.
• Travel to work assignments, a valid current license, and appropriate individual automobile insurance must be maintained.