TITLE: CARE Specialist
LOCATION: Onsite-El Paso, TX
About Us
The Providencia Group is led by a purpose: to address global challenges and make an impact that matters through delivering transformative solutions. This purpose defines who we are and extends to our relationships with our clients, our people, and our communities. We combine purpose, innovation, and experience to deliver impactful results.
About the Team
We are problem solvers working with leading agencies and organizations to help them address many of today’s most complex challenges. Our world-class team of technologists, program managers, and subject matter experts is uniquely qualified to address ever-evolving, large-scale challenges. In an imperfect world, The Providencia Group puts capability and purpose into action.
What you’ll be part of – TPG Culture
At TPG, we proudly measure our success by the impact we have on the lives of vulnerable and underserved populations around the world. We are innovators and problem solvers who take great pride in partnering with government agencies, service organizations, and external stakeholder groups to address many of today’s most complex challenges. Our workforce is diverse in culture, language, and experience yet it shares a common sense of purpose and empathy for those in need of help. Our people are personally invested in the missions we support, and we reward their commitment by investing in their development, advancement, and growth. If you like what we stand for, you’ll appreciate the professionalism and dedication of those you stand beside every day.
Together, we actively imagine a better future, innovate new ways to make it a reality, and implement solutions that deliver a lasting impact.
Job Summary:
The CARE Specialist performs direct communication and documentation functions in support of organizational service delivery. The role requires professionalism, sound judgement, cultural sensitivity, and the ability to manage sensitive information in a fast-paced environment.
Essential Functions and Responsibilities:
- Conduct inbound and outbound communications in a professional and respectful manner.
- Gather, document, and update information in accordance with established standards.
- Identify issues requiring escalation and route appropriately.
- Maintain accurate, timely, and confidential records.
- Collaborate with internal teams to support coordinated service delivery.
- Respond to inquiries and requests with professionalism and attention to detail.
- Adhere to all policies related to confidentiality, documentation, and reporting.
- Perform other duties as assigned.
Knowledge, Skills, Abilities and Qualifications:
- Possess an associate degree in an appropriate discipline from an accredited college (a high school diploma with an extra two or more years of relevant experience may be substituted for an associate degree) and
- Have at least two years of documented experience in a field related to relevant experience in child welfare, case management, call center operations, or working with vulnerable populations; certification, licensure, and credentials applicable to the professional accreditation of the position (a minimum of four years of experience is required when a high school diploma with two or more years of relevant experience is substituted for an associate degree).
- Bilingual in English and Spanish.
- Experience conducting safety or well-being screenings, welfare checks, or crisis assessments (preferred).
- Familiarity with call center operations and related case management and software (preferred).
- Ability to handle sensitive and difficult situations with empathy and professionalism; basic understanding of trauma-informed care principles.
- Demonstrates excellent verbal and written communication skills.
- Demonstrate experience applicable to the goals and objectives of the program sufficient to communicate with other staff, and appropriate for a similar program environment.
- Must possess strong computer skills in MS Office, including Microsoft Word and Excel, PowerPoint, and Outlook; ability to type 55 wpm.
- Must be willing to learn internal company systems.
- Requires effective communication and interpersonal skills to effectively interact with different departments within the company, employees and with clients.
- Ability to take technical direction and feedback from various sources.
- Committed to providing outstanding customer service and representation of TPG in a professional manner.
- Requires the ability to prioritize work, meet stringent deadlines, balance multiple tasks and work in a team environment.
- Strong attention to detail and problem solving skills.
- Ability to handle confidential information with discretion and integrity.
- Ability to deliver the highest quality of work under extreme pressure.
- Analytical and problem-solving skills.
- Ability to work a rotating shift, holidays, and Saturdays
Work Schedule
Monday-Friday 6am-8pm MST & Saturday 8am-5pm MST
Clearance:
- Applicants selected will be subject to a government background investigation and may be required to meet the following conditions of employment.
Security Requirements:
- Ability to obtain/maintain a Security Clearance.
- Favorable credit check for all cleared positions.
- Successfully pass a background investigation, drug screen.
- US Citizenship, Permanent Residency depending on the program.
Physical Demands
- Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees.
- Climbing/Stooping/Kneeling: 10% of the time.
- Lifting/Pulling/Pushing: 10% of the time.
- Fingering/Grasping/Feeling: Must be able to write, type and use a telephone system 100% of the time.
- Sitting: Sitting for prolonged and extended periods of time.
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.
Providencia is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.
TPG complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.
If you require accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquires to HRsupport@theprovidenciagroup.com
