Sydney CBD Area, Australia
Onsite
Chapter Area Lead – Advanced Analytics and Data
Do work that matters:
CBA is the leading Business Bank in Australia, investing to improve our customer experience to help businesses build a brighter future for Australia. The Advanced Analytics and Data team plays a critical role in this agenda, helping Business Bank leaders understand customers, identify opportunities, improve journeys, personalise engagement, manage risks, and make better decisions.
See yourself in our team:
As a Chapter Area Lead, you are accountable for the capability and performance of analytics practitioners in your team. Chapter areas span multiple business domains and priorities, so chapter area leads need to create clarity, grow the team and capabilities in line with business needs, and deliver consistently strong outcomes.
This role leads one of our largest analytics chapter areas, with 30-40 analytics practitioners across Australia and India. You will partner with senior leaders across the Business Bank, including customer segments, channels, products, and marketing to help improve customer experience, banker effectiveness and business performance.
The work is broad. It includes insights analytics (i.e. descriptive and diagnostic analysis to understand what happened and why) as well as advanced analytics (i.e. predictive and prescriptive analytics to identify what is likely to happen and what action we should take).
We are looking for someone who is ambitious for customers, commercially sharp, technically credible and passionate about developing people. You lead with ownership, create clarity, remove blockers and continuously look for ways to improve how work gets done.
Key responsibilities:
We will be interested in people with:
Technical skills and tools:
Working with us
Whether you’re passionate about customer service, driven by data, or called by creativity, a career here is for you. At CommBank, we advocate and facilitate a culture of inclusion and respect, celebrating all cultures, abilities, genders, expressions of gender and sexual orientation. Read more about our commitment to inclusion and diversity on our career’s website.
Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. We are working hard to recruit people who represent the diversity of our customers and our society. If you're excited about this opportunity but you don't meet every single requirement, or your experience doesn't align perfectly, we still want to encourage you to send in your application. You may just be the perfect candidate for this opportunity or another within CommBank.
At CommBank we will inspire you with work that makes a difference, surround you with talented people that respect and value each other, and empower you to grow professionally and personally. Most of all, making a positive impact for customers, communities and each other is part of our every day.
We’re determined to make a real difference for Australia’s first peoples. We encourage all interested applicants to apply. If you’re already part of the Commonwealth Bank Group (including BankWest), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
APPLY NOW if you're excited by the challenge of building the next generation of Advanced Analytics and turn into real-world impact!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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