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This role is responsible for end‑to‑end order and customer management for China & SEA. It covers creating accurate quotes, processing and maintaining customer orders, and ensuring all activity meets company policies, revenue recognition rules, and audit standards. The role works closely with Sales, Production, Supply Chain, Warehouse, Finance, and Quality to ensure smooth order flow, on‑time delivery, and a consistently high customer experience. Strong communication, attention to detail, and commercial awareness are essential.
Key Responsibilities
Overall
- Full ownership of China & SEA customer orders and relationships.
- Maintain accurate customer data and orderbook integrity.
- Deliver a high standard of customer experience through clear communication and precise processing.
- Support team workload during busy periods.
Quotation Management
- Create and manage all China & SEA customer quotes promptly.
- Ensure required internal approvals are completed before sending quotes.
- Review daily pricing enquiries and align with Sales on next steps.
- Track quote status in Excel/Power BI/CRM and analyse win/loss trends.
- Link successful quotes to sales orders with correct pricing.
Order Management
- Enter and validate customer orders with accurate pricing, quantities, configuration, and shipping details.
- Work with Production, Supply Chain, and Warehouse to confirm lead times and track order progress.
- Coordinate with Export Shipping for customer collections.
- Respond promptly to customer emails and WeChat enquiries.
- Keep all order statuses updated throughout the lifecycle.
- Provide regular order updates to customers and internal teams.
- Partner with Finance to manage credit holds and release orders.
- Maintain complete records for audits and revenue recognition.
- Prepare weekly China & SEA revenue and forecast updates.
- Suggest process improvements to enhance delivery performance and customer satisfaction.
CCS Order Management
- Coordinate certification requirements and customer payments.
- Complete testing processes with the Quality team.
- Input and manage data in the CCS London system.
Skills & Attributes
- Native/fluent Mandarin speaker.
- Strong customer focus and relationship‑building skills.
- Highly organised, detail‑oriented, and process‑driven.
- Flexible and reliable during monthly business cycles.
- Commercially aware with good financial understanding.
- Effective communicator with internal stakeholders.
- Able to resolve issues within established policies.
- Team‑oriented and supportive under pressure.
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