Chinook product Support Engineer Mechanical

We are seeking an experienced Product Support Engineer (PSE) to join the Chinook Rotary Wing Enterprise (RWE) In‑Service Engineering team. Based at Boeing Fleetlands (Gosport)  and supporting the UK RAF Chinook fleet, this is a hands‑on, customer‑facing role providing in‑service engineering support and acting as the primary technical interface for maintenance matters.

The successful candidate will possess substantial, demonstrable Chinook experience and thorough knowledge of aircraft maintenance procedures, engineering standards and applicable regulatory requirements, and will be accountable for helping to minimise aircraft downtime and restore mission capability.

The PSE will deliver technical leadership and practical support for both on‑aircraft and off‑aircraft activities, conducting fault diagnosis using published resources and engineering judgement. This includes the interpretation and application of mechanical system design, wiring diagrams and schematics, functional test data, supplier documentation, engineering drawings, change memos and program directives to define delivery configurations and corrective actions.

The role encompasses leading root‑cause investigations, applying rigorous diagnostic methodologies and converting engineering outcomes into authorised maintenance data—such as procedures, repair instructions, Service Bulletins/Notes and change memos—that operators and MROs can implement in the field.

Working within the Aircraft Document Set, Structural Repair Manual, Aircraft Maintenance Manual, Illustrated Parts Catalogue, Operations Manual, Component Maintenance Manual, Wiring Diagram Manual and Engineering Instructions, the PSE will investigate and resolve complex technical, maintenance, operational and quality issues.

Where discrepancies cannot be resolved by the customer, the PSE will undertake analytical investigations and apply engineering analysis to resolve component and system problems, ensuring continued airworthiness and efficient operation.

The role also involves monitoring product performance, analysing field data and providing recommendations to reduce recurrence of in‑service issues, driving continuous improvement through CI events and supporting obsolescence management to enhance fleet supportability.

Collaboration is central to success in this position. The PSE will coordinate across internal Boeing functions, including engineering, logistics, quality, supply chain and design authority and will engage with external stakeholders such as RAF operators, MROs, suppliers and regulators to deliver end‑to‑end in‑service solutions.

The role requires the provision of technical advice and mentorship to customer personnel and Boeing colleagues, development and the promotion of best practices to uphold and improve Boeing engineering standards.

A practical understanding of mechanical systems, electrical wiring, schematics, functional testing and control is essential, together with excellent written and verbal communication skills for clear technical engagement with diverse stakeholders.

Basic Qualifications (Required Skills/Experience):

• Bachelor of Science degree in Engineering, Engineering Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics, Chemistry or non-US equivalent qualifications directly related to the work statement

• Candidate must be eligible for SC clearance

• Extensive and specialized knowledge of UK MOD / RAF aircraft maintenance processes, policies, culture, and standard practices (e.g., return to service, normal duties/responsibilities, time constraints, available resources)

• Extensive, specialized knowledge of customer maintenance techniques, customer organization, maintenance policies (Topic 5), capabilities, practices, support resources, preferences, problems, and other constraints

• Extensive knowledge of repair, maintenance, and retrofit processes and practices (e.g. unplanned event system, technical orders, kitting, overhaul and depot support).

• Extensive, specialized knowledge of all delivered system/hardware (e.g., hydraulics, airframe, power plant, environmental control, fuel, electrical, avionic support equipment and rotor-tune techniques including HUMS as it applies to maintenance and operations.

Preferred Qualifications (Desired Skills/Experience):

• Extensive and specialized ability to analyze and interpret company products (e.g., ability to analyze and interpret all products and services with the group).

• Ability to develop and influence new strategies for concurrent engineering and be able to understand system engineering management plans creation and development of System Engineering artefacts including but not limited to; System Engineering Management Plans, System Requirement Documents, Verification and Validation Requirements Matrixes, Test Evaluation and Acceptance Plans.

• Knowledge and experience of MoD projects, preferably Chinook related will be a distinct advantage.

• Ability to direct, communicate clearly, delegate and ensure performance of assigned responsibilities and tasks as a project team leader in support of large scale and complex projects. Identifies and resolves any issues and provides solutions and or recommendations to ensure the successful completion of the project. Understand financial performance metrics.

Conflict of Interest:

Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.

Benefits:

The Boeing benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being. Here’s a snapshot of what we offer: 

• Competitive salary and annual incentive plans 

• Continuous learning - you’ll develop the approach and skills to navigate whatever comes next 

• Success as defined by you - we’ll provide the tools and flexibility, so you can make a meaningful impact, your way 

• Inclusive culture - you’ll be embraced for who you are and empowered to use your voice to help others find theirs 

• Excellent Adoption and Parental leave options 

• 23 days plus UK public holidays and a Winter Break between Christmas and New Year 

• Pension Plan with up to 10% employer contribution 

• Company paid BUPA Medical Plan 

• Short Term Sickness: 100% pay for the first 26 weeks 

• Long Term Sickness: 66.67% of annual salary from 27th week 

• 6x annual salary life insurance 

• Learning Together Programme to support your on-going personal and career development 

• Access to Boeing’s Well Being Programs, tool and incentives 

PLEASE NOTE: The successful candidate will be expected to undergo a Security Clearance Process, which will require 5 years uninterrupted residency in the UK prior to applying.

Work Authorisation:

This requisition is for a locally hired position in the UK. Candidates must have current legal authorisation to work immediately in the United Kingdom. Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.