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Adelaide, South Australia, Australia
Onsite
· Two full time positions available
· 1 x continuing position
· 1 x Fixed-term position until 31 December 2027
· Both positions commence 4 January 2027
· Higher Education Officer 5 | $84,599 - $93,366 p.a.
· Location: City Campus / Kaurna Country
About the Position
Our team of Customer Service Officers, (internally referred to as City Campus Services Officers) are responsible for providing customer-focused, front-line support services to students, staff and a wide range of stakeholders.
The City Campus Services team embodies the values and ambitions of Flinders University by putting students first, acting with integrity and courage, embracing innovation and pursuing excellence, while working collaboratively to create meaningful impact for our students, partners and communities.
Combining exceptional solution-focused customer service with a broad knowledge relating to Flinders University and the City Campus, our City Campus Services Officers are required to work across service hours of 8am to 8pm during peak periods and 8am to 6pm during off-peak periods. Please note, this is a frontline service position and flexibility may be limited.
This role provides a fantastic opportunity to learn and develop on the job, expand your problem-solving and organisational skills, while working collaboratively within the team.
Some key responsibilities include:
This recruitment process will fill two City Campus Services Officer positions: one continuing and one fixed-term until 31 December 2027, both commencing 4 January 2027. Applicants will be considered for both opportunities through a single recruitment process.
About You
As a Customer Services Officer, you will have experience in a high-volume, fast paced, demanding front-line customer service environment. You will be a reliable, supportive and adaptable team player who is passionate about assisting others and providing an exceptional customer experience. You will have excellent interpersonal and communication skills, allowing you to provide engaging support, warm referrals and create positive outcomes in a fast-paced environment. You will actively seek to improve processes, systems and procedures to elevate the overall customer experience.
About Flinders City Campus
They say know your place. We say you've found it right here.
Flinders University was founded on the belief that learning should open minds, celebrate individuality and give people the freedom to pursue their own point of view. That spirit lives on in our community of thinkers, doers and changemakers who challenge convention, and each other, to shape what comes next.
Located at the heart of Adelaide’s most vibrant and connected cultural hub, Flinders City Campus at Festival Plaza is a collaborative, state-of-the-art campus delivering the optimal learning experience. Our campus provides greater connection for education and research partnerships and innovative curriculum opportunities that extend far beyond traditional study.
We are passionate about collaborating with staff and students across the University to develop, improve, and implement communication, orientation, engagement, and retention activities that help students achieve success at Flinders. Our mission is to help students feel welcomed, supported, and empowered with confidence to succeed at University. To learn more about why Flinders is a great place to work, please click here.
Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them.
So, why work at Flinders?
Our Commitment to Reconciliation and Indigenous Employment
Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples.
We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.
Prescribed Conditions for Employment
Appointment to this role is conditional on the completion of required pre-employment checks and declarations, each of which must be satisfactory to the University. This includes a current completed Nationally Coordinated Criminal History Check and Gender Based Violence Declaration which is satisfactory to the University. The contract of Employment is conditional upon the receipt of these completed compliance checks.
A disclosable outcome will not automatically disqualify a candidate from consideration. Each case will be assessed on its individual merits and relevance to the inherent requirements of the role.
How to Apply and Information
Certification
Applications to be submitted before 10.00pm:
15 Nov 2026At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.
Flinders. Fearless.
