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Petaling Jaya, Selangor, Malaysia
Hybrid
Claim Analyst I - (Global Business Services)
Join the team behind iconic brands like Huggies®, Kotex®, Poise®, Depend® At Kimberly-Clark, it’s all here for you—innovation, growth, and the chance to make a real impact.
You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.
About You
You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.
Role Purpose
The Order to Cash (OTC) Trade Promotion Claims & Settlement Analyst is responsible for supporting the end-to-end Trade Promotion Claims Management process for the Hong Kong and/or Taiwan market, ensuring timely validation, processing, settlement, reconciliation, and resolution of customer trade promotion claims.
This role plays a key part in driving process consistency, operational excellence, and business continuity while supporting transformation initiatives, including User Acceptance Testing (UAT), process standardization, and deployment of enterprise system upgrades such as ES4 (SAP S/4HANA).
The successful candidate will work closely with Commercial, Sales, Trade Marketing, Customer Finance, and GBS stakeholders to ensure accurate claims processing, compliance with company policies, and effective management of customer deductions and settlements.
Key Responsibilities
1. Trade Promotion Claims Processing & Settlement
2. Trade Promotion Reconciliation & Dispute Resolution
Coordinate resolution activities with Commercial, Customer Finance, Accounts Receivable, and Sales teams.
3. Transformation & UAT Support (ES4 / SAP S/4HANA)
4. Customer & Stakeholder Management
5. Compliance, Controls & Continuous Improvement
Note: The role is to support CHINA / TAIWAN / HONG KONG
To succeed in this role, you will need the following qualifications:
Required Qualifications
Mandatory
The role requires regular interaction with Hong Kong customers, distributors, Sales teams, and business stakeholders.
Led by Purpose. Driven by You.
Total Benefits
We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, then Kimberly-Clark is the place for you.
Flex That Works at Kimberly-Clark
We believe great work happens when people come together with purpose. That’s why we offer a flexible work model that blends remote work with intentional in-person collaboration — helping you connect, grow, and innovate while maintaining the balance you value.
To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.
In the meantime, please check out the careers website.
And finally, the fine print….
For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world, which is why we seek to build a workforce that encompasses the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
Employment is subject to verification of local policies.
No Relocation:
This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role.
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