Claims Analyst, Bilingual

Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks. We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Get to know the business 
AIG Warranty delivers a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting. With over 20+ years of experience, we are one of the warranty and service industry's leading providers, which is why many of the world's largest and most respected brands choose us. When retailers or manufacturers want flexible and innovative service solutions that will ensure the focus of building customer retention and customer satisfaction, they turn to us.

About the role

Reporting to a Claims Team Manager, the Claims Analyst - Bilingual works directly with the insured, service contractors, clients, and other internal and external stakeholders to support the Warranty claims team. Claims Analyst/Examiner - Bilingual are responsible for the handling of all Warranty insurance claims for major clients in our diverse portfolio. Our portfolio consists of a diverse range of products from the home warranty, consumer electronics, and mobile industries.

 

What you need to know

The Claims Analyst- Bilingual are the ones our clients turn to in times of need and will act with speed, composure, compassion and knowledge to solve problems and the work they do every day is the heart of AIG’s business. The successful candidate that we seek will need to meet the minimum criteria to fully support and engage in the full range of duties expected.

What we’re looking for:

Required Qualifications:

• • 1–2 years of experience in customer service, claims, insurance or related environment.
  • Bilingual in English and Spanish, with strong verbal and written communication skills.
  • High School Diploma or equivalent.
  • Strong customer service and interpersonal skills, with the ability to communicate professionally with insureds, clients, and other stakeholders.
  • Ability to handle difficult conversations, resolve conflicts, and de-escalate tense situations.
  • Strong analytical and problem-solving skills with the ability to research information and evaluate claims.
  • Excellent organizational skills with the ability to manage multiple priorities and consistently meet deadlines.
  • Results-oriented and comfortable working in a fast-paced environment.
  • Basic proficiency in Microsoft Excel, Word, and Outlook.
  • Strong ethics, professionalism, reliability, and a team-oriented mindset.

Preferred Qualifications

• • Previous experience with insurance, warranty, or claims processing.
  • Knowledge of claims investigation, adjudication, and settlement practices.
  • Familiarity with state statutes and regulations related to claims practices.
  • Knowledge of insurance coverage types, program coverage, and exclusions.
  • Experience reviewing claims to determine coverage and approval or denial.
  • Experience supporting Spanish-language claims for U.S. and/or global programs.
  • Experience handling claims-related phone calls, emails, and correspondence.
  • Ability to answer claims and coverage questions and collaborate effectively with internal departments.
  • Experience identifying opportunities for process improvement and maintaining up-to-date product and program knowledge.

Your actual compensation will be dependent on your skills, experience, and qualifications. If your compensation expectations are above the posted range, we still encourage you to apply—your unique background matters to us. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits Overview.

Veterans are encouraged to apply.

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

CL - Claims

Service Net Warranty, LLC