Client Account Coordinator

Location: Hybrid | 8609 W. Bryn Mawr Ave Suite 204 Chicago IL, 60631

Schedule: Full-time | Daytime

The Client Account Coordinator is a supporting role to the Director of Billing and the Billing Manager, responsible for assisting with all aspects of client account receivables, billing, and collections processes. This position ensures the accurate management of client accounts and reports any discrepancies or issues to the Billing Manager. Additionally, the Client Account Coordinator supports The Place families by educating them on available programs and resources and guiding them through the grant application process. This is a full-time, hourly position.

Responsibilities:

• Understanding and managing client accounts and collections records fully
• Obtaining client payments, establishing payment plans and settlement agreements on current and delinquent client accounts.
• Reviewing and issuing client bills, receipts and/or invoices on a monthly basis
• Filing and reviewing billing statements, payment plan agreements and other client related documents
• Assisting with checking premium payments monthly for existing clients with ACA plans
• Supporting in creating and completing necessary reports as requested by management.
• Maintaining accurate and complete client financial information
• Effectively communicate and provide families assistance with understanding their benefits/eligibility and charges on accounts.
• Keeping client inbound/outbound call logs
• Coordinate 30-day check-ins with families after intake.
• Educate families on available grant opportunities, applicable application processes
• Assist families with grant and HIPP applications.
• Follow up on pending grant documentation and grant approvals.
• Assist families in requesting payments from grants.
• Help families apply for Medicaid and Social Security disability benefits.
• Track application processes utilizing grant tracking software and Central Reach
• Manage grant deadline reminders
• Assist with parent training translations and may include clinical documentation

Preferred Qualifications:

• High School diploma or GED required.
• 2-3 years of insurance billing and account receivables
• Must be Bilingual.
• Ability to navigate between various billings software’s
• Proficient in MS Office Suite with an emphasis on Outlook, Word, and Excel and SharePoint
• Efficient use of the English & Spanish language in both oral and written format including spelling, grammar, punctuation, form, and style
• Ability to multitask in a fast-paced, detail-oriented environment.
• Preferred grant process knowledge
• Must be able to independently manage time to ensure a productive workday.

Compensation/ Benefits:

• This is a full time, hourly, non-exempt position
• Compensation commensurate with experience
• Medical, Retirement, Dental, Vision plan
• Accrued vacation and sick days
• Paid holidays
• Performance based increases
• Monthly gym membership reimbursement
• Mobile device reimbursement
• 401(k) with company match
• Appreciation and Spirit Days