Client Manager, APAC

Essential Duties

• Advance a trusted advisor relationship while driving towards successful delivery and implementation of any new services.
• Identify upsell and cross-sell opportunities within client base and work with Account Executives to ensure these opportunities.
• Continue expertise on industry and client best practices and trends.
• Develop client case studies, success stories, and references.
• Lead efforts to identify and turn around at-risk clients.
• Encourage customer feedback and participation through webinars, roadshows and feedback sessions.
• Work with the billing team to assist in any issues, invoices, and new sales quotes.
• Actively support quick and effective implementation of new Symplicity systems assigned in conjunction with Transition Support Specialists.
• Facilitate discovery workshops to elicit client project requirements and document these accordingly
• Map Symplicity solution capabilities to client business requirements
• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
• Engage in day-to-day communications with clients to ensure we are maximizing their experience and success with their Symplicity Systems.
• Opportunity abounds at Symplicity, as such, other duties may be assigned.

Minimum Qualifications

• Bachelor’s degree
• Detail oriented; problem solving skills
• Communication skills (verbal and written)
• Strong interest in the Higher Education space
• Outgoing, high energy, friendly personality
• Personal initiative, self-motivated
• Team player, cooperative, flexible
• Ethical business standards
• Be willing to go to the office in Brisbane once or twice a week