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Europe
Remote only
We’re looking for a Client Partnerships Manager to take ownership of client relationships, sales opportunities, service delivery, and day-to-day technical coordination for a growing technology company providing high-performance infrastructure and hosting solutions to the financial markets.
You’ll work directly with clients from the initial sales conversation through deployment, ongoing account management, and technical issue resolution. You’ll act as the key point of contact between clients and internal technical teams, making sure issues are handled quickly and services consistently meet expectations.
This is a hands-on, high-ownership role for someone who enjoys working across client management, sales, technology, and operations — and is comfortable taking the lead when something needs to get done.
Client Partnerships & Account Management
Own relationships with existing clients and build long-term partnerships
Act as the primary point of contact for client requests, questions, and escalations
Understand client requirements and ensure services meet their performance, availability, and business needs
Identify opportunities to expand existing accounts and introduce additional services
Sales & Business Development
Manage inbound sales inquiries and new client opportunities
Understand technical requirements and help design appropriate infrastructure solutions
Work with internal teams to develop custom configurations and pricing
Guide prospective clients through the sales and onboarding process
Identify new opportunities, partnerships, and potential markets
Technical Coordination
Lead communication with clients when technical issues arise
Coordinate with engineering and infrastructure teams to troubleshoot and resolve L1/L2 issues
Help diagnose connectivity, hosting, server, and infrastructure-related problems
Ensure incidents are properly communicated, tracked, and resolved
Prepare incident reports and client-facing updates when required
Escalate complex technical issues to the appropriate specialists while maintaining ownership of the client experience
Operations & Strategic Projects
Support day-to-day operational activities across the business
Coordinate internal meetings and cross-functional initiatives
Help identify and implement improvements to processes, systems, and client experience
Take ownership of strategic projects and drive them from idea to execution
Work closely with leadership on new products, services, and operational initiatives
Team Leadership
Help build and develop a high-performing cross-functional team
Work closely with engineering, support, sales, and operations
Mentor team members and help establish effective processes and workflows
Coordinate priorities across teams to ensure clients receive a high level of service
Proven experience in client management, customer success, account management, or technical account management
Experience working with technology, infrastructure, hosting, data centers, IaaS, cloud, or related services
Strong technical understanding and the ability to confidently discuss infrastructure and troubleshoot issues at a high level
Experience working with financial services, trading, fintech, or market infrastructure is a strong plus
Strong commercial mindset with experience supporting sales, upselling, or managing client accounts
Excellent communication skills and the ability to build trust with both technical and non-technical stakeholders
Strong problem-solving skills and the ability to take ownership of issues from start to finish
Comfortable working in a fast-paced environment where priorities can change quickly
Ability to work independently, make decisions, and move projects forward without constant direction
Experience leading or coordinating cross-functional teams
Entrepreneurial mindset and willingness to wear multiple hats
Experience with hosting, dedicated servers, VPS, colocation, or data center environments
Understanding of low-latency infrastructure and high-availability environments
Experience supporting clients in FX, trading, investment, or other financial markets
Familiarity with networking, servers, virtualization, or infrastructure troubleshooting
Experience working with SLAs, incident management, and service delivery
Experience building teams, processes, or operations in a growing company
Take ownership of relationships with high-value clients in financial markets
Work at the intersection of technology, infrastructure, sales, and client partnerships
Have a direct impact on how the company grows and operates
Work closely with leadership and influence strategic decisions
Join a lean, collaborative team where your ideas and initiative matter
Flexible remote working environment
Potential for equity and/or performance-based incentives
