Client Project Manager - Sales & Account Growth

Accountabilities:

Business Development and Account Growth
Proactively identify and acquire new clients through outbound sales, referrals, networking, and other business development activities.
Convert incoming enquiries into confirmed projects through responsive communication, persuasive proposals, and consistent follow-up.
Build and maintain strong client relationships, understanding their property portfolios, requirements, and priorities.
Identify additional maintenance and refurbishment opportunities within existing accounts to generate new quotations and increase revenue.
Follow up on commercial opportunities, handle objections confidently, and guide prospective clients toward purchasing decisions.
Manage the sales pipeline, monitor quotation conversion rates, and take ownership of client revenue growth.
Quotation Development and Commercial Negotiation
Understand client requirements and coordinate engineers, subcontractors, and suppliers to obtain surveys, technical information, and specialist input when required.
Prepare accurate, competitive, and clearly itemized quotations, including project scope, pricing, and exclusions.
Negotiate pricing, availability, and commercial terms with suppliers and subcontractors while maintaining quality standards and protecting profit margins.
Develop reliable supplier and subcontractor relationships to ensure competitive pricing and dependable project delivery.
Apply practical trade knowledge to evaluate costs, identify missing information, and recommend appropriate solutions.
Seek specialist technical advice whenever necessary before confirming project scope, costs, or commitments.
Client Relationship Management and Project Delivery
Serve as the primary point of contact for clients throughout the entire project lifecycle.
Coordinate engineers, subcontractors, materials, and site access to ensure smooth and timely project execution.
Allocate work according to the appropriate trade requirements, geographical location, and resource availability.
Provide clear work instructions and maintain regular communication with clients regarding project progress.
Identify and resolve operational issues proactively, escalating complex matters when necessary.
Verify completed work through photographic evidence, client feedback, and completion checks.
Manage changes to project scope and ensure additional costs are agreed upon with clients before extra work begins.
Financial Management and Profitability
Ensure completed projects are invoiced within 24 hours of job completion.
Follow up on outstanding payments and resolve invoicing or billing queries promptly.
Monitor project costs, revenue, and gross profit to identify potential margin issues.
Assess the financial impact of scope changes and additional work.
Take responsibility for commercial outcomes throughout the complete process, from initial enquiry and quotation through to project completion and payment collection.
AI, Automation, and Continuous Improvement
Use AI tools such as ChatGPT to support quotation preparation, client communication, meeting preparation, and sales follow-ups.
Review and validate AI-generated content to ensure technical accuracy, appropriate pricing, and reliable commitments to clients.
Learn and adopt internal systems as their AI and automation capabilities continue to develop.
Identify opportunities to automate repetitive administrative tasks and improve operational efficiency, accuracy, and customer experience.
Stay informed about emerging AI technologies, test practical applications, and share useful improvements with the wider team.
Maintain accurate client, sales opportunity, and project records while using approved digital tools responsibly.
Trade Knowledge and Performance
Continuously develop knowledge of property maintenance and refurbishment trades, materials, labour requirements, and pricing.
Learn from engineers, suppliers, subcontractors, and completed projects to improve future quotations and commercial decisions.
Recognize gaps in technical knowledge, ask relevant questions, and seek specialist advice when needed.
Monitor key performance indicators, including new clients acquired, revenue growth, gross profit, quotation conversion, turnaround times, repeat business, project quality, invoicing, and payment collection.
Requirements:
At least 2 years of professional experience in property maintenance, refurbishment, construction, or a closely related trade services business.
Demonstrated success in winning new business, converting quotations into confirmed projects, or developing existing client accounts.
Strong sales and business development capabilities, with the confidence to approach prospective clients and establish long-term commercial relationships.
Excellent relationship-building and client management skills, with the ability to understand customer needs and identify opportunities for additional business.
Confident negotiation skills and a solid understanding of pricing strategies, project costs, supplier negotiations, and profit margins.
Practical knowledge of property maintenance and refurbishment trades, with a willingness to continuously expand technical expertise.
Hands-on experience using ChatGPT or similar AI tools, with practical examples of how these technologies improve productivity and business processes.
Genuine curiosity about AI, automation, and emerging technologies, with the flexibility to adapt as internal systems evolve.
Experience coordinating multiple stakeholders, including clients, engineers, suppliers, and subcontractors.
Strong project coordination and organizational skills, with the ability to manage several opportunities and projects simultaneously.
Excellent written and verbal communication skills, ensuring clear and professional interactions with clients and internal teams.
Confidence using CRM platforms, job tracking systems, and Microsoft Office applications.
Experience working toward commercial targets, participating in daily team meetings, and contributing to operational improvements.
A proactive, accountable, and solution-oriented mindset, with the ability to follow up consistently, resolve challenges, and take ownership of results.
Ability to work independently in a remote environment while remaining accessible and responsive to colleagues and clients.
A degree in any discipline is considered an advantage but is not mandatory.
Flexibility to provide occasional weekend availability when required is an additional advantage.
Additional Requirements for Remote Work:
Candidates must have the appropriate equipment and working environment to perform effectively in a fully remote role, including:
A reliable, modern computer capable of running multiple business applications, AI tools, and video conferencing software simultaneously.
A dual-monitor setup to manage quotations, client communications, and project information efficiently.
A good-quality webcam suitable for professional client and team video meetings.
A high-quality headset with a clear microphone for regular business calls.
Fast and reliable internet connectivity to support uninterrupted video meetings and cloud-based applications.
A dedicated, quiet, and professional home office environment suitable for focused work and client communication.
Availability to work according to agreed UK business hours and provide support to UK-based clients and delivery teams.
Benefits:
Competitive monthly base salary ranging from ZAR 26,000 to ZAR 34,000.
Uncapped performance-based bonus scheme, providing additional earning potential based on individual results.
Profit-sharing scheme, offering the opportunity to participate in business success.
Fully remote working arrangements from South Africa.
Fixed Monday-to-Friday working schedule, from 08:00 to 17:00 UK time.
Career development opportunities as the business continues expanding across the UK and Dubai.
Opportunity to contribute to the development of proprietary AI-powered systems and automation solutions.
Hands-on exposure to innovative technologies designed to streamline business operations and improve productivity.
Collaborative, commercially focused, and performance-driven working culture.
Clear targets, individual accountability, and significant ownership over client relationships and business results.
Opportunity to make a direct impact on revenue growth, client retention, and overall business development.