Client Support Specialist

Accountabilities:

Client program execution: Manage and execute assigned operational tasks for a portfolio of client accounts, ensuring that all deliverables meet established requirements, timelines, and quality standards.
Operational support: Complete client-related activities, including setup checklists, account monitoring, priority lists, gallery creation and maintenance, and routine client requests.
Product and style management: Oversee product style attribution and support internal taxonomy updates to ensure accurate and consistent product categorization.
Image editing and quality control: Execute image editing activities in collaboration with international operations teams, monitoring quality, accuracy, and timely delivery of visual assets.
Client request management: Receive, organize, prioritize, and complete requests assigned by the Client Success team, ensuring efficient execution and clear communication throughout the process.
Cross-functional collaboration: Work closely with Client Success, Content, Delivery Operations, and international operations teams to coordinate activities and meet account-specific requirements.
Communication and reporting: Keep the relevant Client Success team member informed about task progress, completed work, delivery timelines, and any issues that could affect client satisfaction.
Issue identification and escalation: Identify potential blockers, operational challenges, and unclear requirements early, raising questions and escalating issues when additional guidance or intervention is needed.
Process and quality assurance: Follow established workflows, account-specific instructions, documentation standards, and task priorities to maintain consistent operational excellence.
Workload coordination: Collaborate with the Client Support Manager to manage priorities, balance workloads, and address capacity constraints effectively.
Client relationship support: Execute tasks according to the direction and requirements established by Client Success, ensuring consistency without independently modifying client expectations or agreed deliverables.
Requirements:
Education: Bachelor's degree in any relevant discipline.
Professional experience: Between zero and two years of experience in client support, customer service, operations, or a related field.
Language skills: Proficiency in English, with strong written and verbal communication abilities.
Organizational skills: Excellent attention to detail and the ability to manage multiple assignments, organize workflows, and maintain accurate documentation.
Time management: Ability to prioritize tasks, meet tight deadlines, and consistently deliver high-quality work in a fast-paced operational environment.
Problem-solving abilities: Solution-oriented mindset, with strong analytical thinking and the ability to identify issues, assess information, and take appropriate action.
Communication and teamwork: Ability to collaborate effectively with different departments and international teams while maintaining professional and constructive working relationships.
Client-focused mindset: Strong commitment to service quality, reliability, and understanding client requirements, with the ability to support account teams through accurate and timely execution.
Adaptability: Comfortable working with established procedures, managing changing priorities, and learning new tools, systems, and operational workflows.
Proactive attitude: Self-motivated, dependable, and willing to take initiative, anticipate team needs, and contribute to continuous improvement.
Preferred industry experience: Previous exposure to fashion, retail, e-commerce, digital merchandising, or related industries is an advantage.
Professional values: Strong alignment with a collaborative culture that emphasizes quality, accountability, customer focus, innovation, ownership, and teamwork.
Benefits:
Monthly net salary: Target compensation of $34,718 MKD, subject to adjustment based on qualifications, experience, market conditions, and internal compensation considerations.
Health insurance options.
Generous paid time off policies.
Opportunity to work remotely.
Collaborative and supportive working environment.
Opportunity to work alongside motivated, talented, and passionate professionals.
Exposure to innovative AI-powered retail technology and digital merchandising solutions.
Opportunities to develop client support, operational, and cross-functional collaboration skills.
Inclusive workplace culture that encourages professional growth, teamwork, and meaningful contributions.