External Applicants earn up to $5K signing bonus!
Join the Gastroenterology team at Mercy Medical Center where supportive leadership, an experienced team, and true collaboration drive exceptional patient care. Our growing GI service line offers the energy of a fast-paced environment while maintaining a culture that values balance and teamwork.
Here you can build your career alongside dedicated professionals who are committed to excellence, without sacrificing your personal life. Enjoy no weekends, call, or holidays, all within a department that prioritizes both high quality care and work life balance.
Work Shift
Day
Scheduled Weekly Hours
40
Summary
This job supports Mercy’s philosophy of patient centered care by presenting excellent customer service and enables the facilitation of positive patient outcomes by providing nursing support to a Mercy provider.
Job Description
Job Duties
- Triages patients either in person or on telephone. Schedules appointments, answers questions and/or determines the need for provider intervention.
- Supports the practice and acts as a liaison between the providers and patients.
- Manages phone calls to patients regarding test/lab results and provides appropriate instruction for treatment, as directed by the providers.
- Processes medication requests/changes/refills per established protocols. This includes having knowledge of medications, including basic dosages, side effects and interactions.
- Collects and enters quality data into EHR
- Meets requirements for handling and disposing of bio-hazardous waste.
- Provides patient education as needed for the scheduled test/procedures.
- Provides assistance with diagnostic procedures and treatments as directed by the provider. This includes obtaining specimens, labeling and disposition to the laboratory and explaining diagnostic procedures to patient as needed.
- Effectively documents within the electronic health record.
- Provides patient education as needed for the scheduled test/procedures.
- Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.
Department Specific Duties
Gastroenterology Clinic
- Rooms and prepares patient for examination. This includes histories, vitals, reason for visit, presenting symptoms and current medication list.
- Completes discharge of patient from exam room. This may include written instructions, scheduling a follow-up appointment, providing referral information or scheduling patients for testing procedures and providing instructions.
- Prepares the exam and treatment rooms, including instrument, supplies and protective devices for exam and testing. Maintains and stocks supplies. Cleans and sterilizes instruments in accordance with infection control and manufacturer recommendations.
- Maintains on-site sample medications according to Mercy's policies and procedures
- Administers injections as needed.
- Reviews medical records prior to patient visits to ensure physician/provider has appropriate history to see the patient, if not, facilitates receipt of documentation, testing results, and imaging.
- Provide clinical scribe coverage as needed.
- Communicate test results and medication changes to patients.
- Provides coverage for other nursing staff if/when needed.
Knowledge, Skills & Abilities
- Excellent communication and customer service skills, computer skills, organization, time management, attention to detail and the ability to remain poised and efficient in a fast-paced environment.
Professional Experience
- Previous experience in a medical office setting is preferred.
Education
- Education sufficient to obtain required licensure.
Licensure, Certification, Registration
- Currently licensed to practice as a Registered Nurse in the state of Iowa or compact state required OR CMA Certified.
- Current certification in Basic Life Support (BLS), in accordance with the American Heart Association required.
- Iowa Dependent Adult Abuse & Iowa Child Abuse Mandatory Reporter training required. Employee must submit certification of completed training to Human Resources prior to start or transfer date.
Physical Requirements
Medium: Must be able to lift up to 50 lbs. on occasional basis to assist with patient transfers.
All lifting over 50 lbs. should be performed with team lifts.
Able to push and pull of up to 25 lbs. of horizontal force on occasional basis and push and pull up to 40 lbs. of horizontal force on rare basis.
Ability to administer CPR.
Pay Rate Type
Hourly
Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.
Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.
