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Indianapolis, Indiana, United States
Onsite
About the Role
To directly manage and support a busy and efficient Urologic clinical and surgical practice.
What You’ll Be Doing
Physician Triage Support:
Answer incoming patient calls and clinical questions
Use clinical judgement to answer patient questions
Involve or notify MD if clinically relevant or needed
Direct patient as to next action needed
Work with available mid-levels
Manage patient portal communications
Call patients with lab and imaging results
Be able to explain and answer questions regarding results
Manage physician schedule
Coordinate clinic and surgery time
Assist with days out and vacation time scheduling
Assist with work-in patients and time back in office
Assist with scheduling new and work-in patients
Misc
Assist with pre-certification of imaging and medications
Assist and coordinate FMLA
Assist with professional communication with other practices and health care facilities relating to referrals, imaging, medical records
Work and thrive in a team environment with other clinical staff
Integrate with other triage and surgery scheduling when appropriate.
PAQ
Review and prep results in PAQ for physician review
Coordinate with physician follow-up notification and action of results
Schedule additional appointments and testing based on results with appropriate coordination, precertification, referrals
Surgery Scheduling
Schedule inpatient and outpatient procedures for physician practice
Coordinate dates of procedure with patient and physician
Coordinate pre-op work, testing, and clearance
Oversee communications to family and patient regarding surgery process
Pre-certification
Oversee necessary record and health information transfer to hospital and surgery center
Prepare history and physical surgical consent, relevant clinical information for day and procedure
Coordinate post-operative follow-up appointments and any additional imaging/testing
Assist with management and collection of imaging date
Maintain patient safety and confidentiality at all times.
Maintain communication with front desk regarding physician schedule.
Attend required annual training for OSHA and CPR training.
Other duties as assigned.
What We Expect from You
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/ or Experience
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine correspondence. Ability to speak effectively before individuals or groups of people.
Mathematical Skills
Ability to calculate basic figures and amounts. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have thorough knowledge in computer information systems.
Other Skills and Abilities
Strong written and oral communication skills
Demonstrate a positive, cooperative and professional attitude towards co-workers and public.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Travel
Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. This position is required to travel with their assigned physician to their work location.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, approximately 8 hours per workday. Occasional evening and weekend work may be required as job duties demand.
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What We are Offer You
At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters”
Make Someone’s Day
Achieve Possibilities Together
Treat people with dignity
Do the right thing
Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.
About US Urology Partners
U.S. Urology Partners is one of the nation’s largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services.
With a network of more than 80 locations across seven states, U.S. Urology Partners continues to play a key role in advancing innovation and access to urological services. As a partner to independent, community-based urology practices, U.S. Urology Partners enables them to focus on delivering premier care to the patients they serve and is backed by leading global investor General Atlantic.
U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.