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Florida, United States
Onsite
Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.
Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).
Education
Experience / Qualifications
Position Summary
The Clinical Manager will coordinate all supervisory and operational duties for the unit, overseeing registered nurses, nursing aides and unit secretaries, and coordinating care with providers as needed. The Clinical Manager delegates assignments, assign tasks, and evaluates employee job performance, keeping staff up to date with current developments in the speciality, evaluaiton of learning, coaching, mentoring as well as disciplining with the guidelines of JMC policies. Essential to the role will be to assist the Service Line Director with all operational functions, including but not limited to, staffing, QA, statistics, payroll, budget, and monitoring patient satisfaction through rounding and feedback to staff.
Ability to handle difficult situations in a way that promotes best outcomes for the patient while reducing the facility’s overall cost-to-care.
The Clinical Manager ensures that the nursing process and theories, as well as principles of psycho-social and physical sciences, in assessing, planning, diagnosing, implementing, evaluating, and modifying patient care utilize evidence based practices. The Clinical Manager practices autonomously within professional nursing standards, the ANA Code of Ethics and the ANA Bill of Rights.
The Clinical Manager ensures quality outcomes and innovative practice in accordance with the Florida Nursing Practice Act and the Hospital/departmental policies. The Clinical Manager ensures clinical practice is in accordance with competency required for that area. This position is accountable for the quality of nursing services delivered by self and or others who are under the Clinical Managers direction. This is done through participation in quality assurance or performance improvement initiatives.
The Clinical Manager provides care in a collaborative manner with other disciplines to ensure optimal, individualized patient care and outcomes. In managing patient care, the Clinical Manager will encourage RNs to take a leadership role coordinating with the interdisciplinary team working in collaboration with other health team members to enhance patient outcomes.
Knowledge of community resources, general information of the healthcare system. Highly organized, empathetic, and capable of multitasking in a high-stressed environment. High ability to set priorities, conflict management, and time management. Pleasant personality and phone etiquette. Excellent verbal and written communication skills. High skill level in computer and other peripheral systems. Customer service and negotiation skills are a must.
Effectively uses and role models current leadership techniques and theories, encouraging the decision-making skills of staff members and providing insight and leadership in complex situations.
Ensures that information disseminated to staff is monitored for effectiveness and changed as needed.
Understands and enforces hospital and personnel policies and procedures.
Serve on hospital and Patient Care Services committees, teams, and work groups as requested.
Performs other duties as assigned.
Leadership Competencies
Establishing Relationships
Builds effective networks, working relationships, and alliances with a broad range of stakeholders (both internal and external) in order to collaborate effectively within divisions and across boundaries. Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others.
Developing Talent
Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively.
Inspiring and Motivating Others
Fosters commitment and cohesiveness by motivating, guiding, and facilitating cooperation within the department toward goal accomplishments. Can persuade others, build consensus, and ensure cooperation from others to gain genuine acceptance to accomplish “win-win” solutions.
Demonstrating Emotional Intelligence
Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills.
Acting with Integrity
Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations. Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments. Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments.
Acting Strategically
Aligns day to day activities around broader organizational goals and objectives; prioritizes resources based on the strategic objectives of the organization.
Being a Champion for Change and Innovation
Supports people in their efforts to try new things. Generates novel and valuable ideas and uses these ideas to suggest new or improved processes.
Communicating Effectively
Speaks and writes clearly, conveys information in a concise, organized, and logical manner. Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and across the organization.
Promoting Diversity and Inclusion
Treats all people with dignity and respect by being fair and consistent. Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics. Challenges bias and intolerance. Develops all-inclusive groups in the realms of social interaction and communication. Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds.
Holding Self and Others Accountable
Sets clear performance expectations and objectives for self and others; evaluates work performance and provides feedback when needed. Accepts responsibility and accountability.
Physical Requirements
Physically able to sit, stand, stoop, and walk for long periods of time. The team member will need to frequently assist lifting patients and equipment. Must be able to work in a stressful environment, work independently, and be capable of critical thinking, making sound decisions, detail oriented, alert, and self-motivated. Ability to push/pull up to 20lbs, carry and lift up to 20lbs.
Threshold Requirements
