The Clinical Systems Engineer is responsible for the administration, integration, maintenance, and support of clinical systems, medical device technologies, and healthcare applications across the organization. This role collaborates with clinical staff, IT teams, vendors, and leadership to ensure clinical technologies are secure, reliable, compliant, and aligned with organizational goals. The engineer serves as the technical liaison between healthcare operations and information technology, supporting system implementations, upgrades, integrations, troubleshooting, and ongoing optimization efforts.
Position is on site in Omaha, NE.
Applicants must be currently authorized to work in the United States on a full-time basis. We are not offering sponsorship to applicants for employment visa status.
MAJOR RESPONSIBILITIES & DUTIES:
Serves as the Point of Contact for assigned third-party applications between application vendors, IT resources, and operations for support and issues resolution.
Ensures compliance with applicable standards and regulations of the Centers for Medicare and Medicaid Services (CMS), The Joint Commission, and all other applicable regulatory agencies in collaboration with hospital policies and procedures.
Provides support to all assigned third-party applications in production and non-production environments. Prepares documentation of processes and procedures for effective applications support and management.
Collaborates with counterparts in IT, biomed, training, various BTNRH departments, and third-party vendor resources to implement and maintain application solutions, ensuring integration into the EMR.
Assures compliance to the change management and governance processes. Ensures that change requests are vetted through the change management process and approved by governance.
Builds relationships with business function partners, understands their objectives, and establishes trust and dialogues on how to support those needs.
Enhances, maintains, and troubleshoots existing applications with limited assistance.
Effectively communicates across business and technology teams to define project goals and objectives, solutions, and constraints.
Assists with application configurations and problem and incident management to ensure IT service continuity and supply.
Ensures all application issues, service requests and routine maintenance tasks are resolved and documented.
Escalates and tracks resolution of users’ issues arising from application usage to the appropriate vendors.
KNOWLEDGE, SKILLS, AND ABILITIES:
Familiarity with health information technology and related regulatory requirements.
Proven track record of delivering solutions to meet business needs with third-party software.
Proven ability to write effective data and process documentation (including business and system requirements, business process diagrams and data flow diagrams).
Detail oriented with the ability to exercise sound judgment.
Ability to take ownership of a project and manage multiple tasks simultaneously to meet established deadlines.
REQUIRED QUALIFICATIONS:
Bachelor’s degree in technology related field or equivalent combination of education and experience required.
Minimum of 2 years of professional experience in application implementation and support required.
Experience in vendor management required.
Experience managing project timelines, resources, deliverables and constraints required.
Ability to provide after hours and on-call support required.
Preferred Qualifications:
Experience in Epic or other EMR integration preferred.
Other Duties: This job description incorporates the essential functions and duties required for this position. However, other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization.
Serves as a role model in carrying out activities and behaviors that reflect the values and principles of the Boys Town mission.
PHYSICAL REQUIREMENTS, EQUIPMENT USAGE, WORK ENVIRONMENT:
Position is relatively sedentary in a normal office administrative environment involving minimum exposure to physical risks. Will use office equipment such as a computer/laptop, monitor, keyboard, and a general workstation set-up.
Care and respect for others is more than a commitment at Boys Town – it is the foundation of who we are and what we do.
At Boys Town, we cultivate a culture of belonging for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.
About Boys Town:
Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.
Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location. Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs. Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider. We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition reimbursement, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.
This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.
