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The Cloud Services Engineer 2 provides technical expertise in the management and support of cloud-based platforms across public and hybrid cloud environments. This role is responsible for testing, analyzing, and supporting cloud infrastructure and services, including compute, storage, networking, and platform services within cloud providers.
The Cloud Services Engineer 2 work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
Our Government Contract Requires US Citizenship for this Position.
Location: Louisville, KY (Hybrid: 2 days in office per week)
The Cloud Services Engineer 2 monitors cloud platform performance, availability, and cost efficiency across enterprise environments. This role identifies, diagnoses, and resolves technical issues related to cloud service failures, performance degradation, and system integrity. Begins to influence department strategy and makes decisions on moderately complex to complex issues regarding technical approaches for cloud solutions, often working with minimal direction.
Additional responsibilities include but are not limited to:
- Collaborate with Level 2 Cloud and Infrastructure teams to gain expertise in cloud platforms, tools, and processes, identifying opportunities to expand Level 1 and Level 1.5 cloud support capabilities.
- Conduct Level 1 health checks during cloud service incidents and outages, ensuring timely detection, triage, and escalation of critical issues.
- Review and approve changes impacting cloud production environments, ensuring adherence to governance, security, and operational standards.
- Drive Level 1 and Level 1.5 participation in Problem Management to support root cause analysis and continuous service improvement.
- Support and enhance cloud observability (monitoring, logging, alerting) to improve Time to Detect (TTD) and Time to Resolve (TTR).
- Facilitate updates to cloud operational documentation, runbooks, and SOPs to ensure accuracy and scalability of support processes.
- Participate in cloud implementation and migration initiatives, partnering with cross-functional teams to deliver reliable and supportable cloud solutions.
- Review and approve operational activities within Level 1 and Level 1.5 cloud support domains.
- Contribute to cloud strategy, governance, cost optimization, and platform standardization efforts.
- Identify opportunities to leverage automation, Infrastructure as Code (IaC), and emerging cloud technologies to improve reliability and efficiency.
- Monitor and report on cloud utilization, performance metrics, cost management, and operational KPIs to leadership and stakeholders.
- Execute continuous improvement initiatives including automation, process optimization, and self-service capabilities.
Use your skills to make an impact
Required Qualifications
- Must be a US Citizen
- Bachelor’s Degree
- 5 or more years of experience in Cloud Engineering, Systems Engineering, or Infrastructure Operations
- Experience supporting public cloud platforms (e.g., AWS, Azure, Google Cloud)
- Experience with cloud services including compute, storage, networking, identity, and monitoring
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
- Master’s Degree in a Technical Field
- Cloud certifications (e.g., AWS Certified Solutions Architect, Azure Administrator/Engineer, Google Cloud Engineer)
- Experience with Infrastructure as Code (Terraform, ARM/Bicep, CloudFormation)
- Experience with automation and scripting (PowerShell, Python)
- Experience with hybrid cloud and container platforms (Kubernetes, Docker)
Additional Information
This role has a hybrid remote workstyle which may require you to work approximately 2 days a week in the office depending on business needs.
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service must meet the following criteria:
- Minimum download speed of 25 Mbps and upload speed of 10 Mbps
- Wired, wireless cable, or DSL connection is suggested
- Satellite, cellular, and microwave connections require leadership approval
Employees working from home in California, Illinois, Montana, or South Dakota will receive a bi-weekly internet stipend.
Humana will provide employees with appropriate equipment needed to meet job expectations.
Work must be performed in a dedicated space free from ongoing interruptions to protect member PHI / HIPAA information.
Why Humana?
You'll experience the following perks as a full-time Humana employee:
Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:
- Health benefits effective day 1
- Paid time off, holidays, volunteer time and jury duty pay
- Recognition pay
- 401(k) retirement savings plan with employer match
- Tuition assistance
- Scholarships for eligible dependents
- Parental and caregiver leave
- Employee charity matching program
- Network Resource Groups (NRGs)
- Career development opportunities
Interview Format:
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Work-At-Home Requirements
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
- Satellite, cellular and microwave connection can be used only if approved by leadership.
- Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
- Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
#LI-Remote
Social Security Task
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$89,000 - $121,400 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
