Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
PTC is seeking a highly experienced SO&S PLM Technical Architect Manager to lead a team of technical architects responsible for ensuring the performance, scalability, governance, and operational excellence of PTC's cloud-hosted PLM solutions. This role combines deep technical expertise in Windchill and cloud technologies with strong people leadership capabilities.
You will lead a team that partners with customers, Service Management, Technical Support, R&D, Cloud Operations, and Application teams to optimize customer environments, drive adoption of best practices, improve system health, and deliver technical advisory services across the PTC Cloud portfolio.
As a manager, you will be accountable for team performance, employee development, operational delivery, resource planning, and continuous improvement initiatives while supporting strategic customer engagements.
Key Responsibilities:
People Leadership & Team Management
- Lead, coach, and develop a team of PLM Technical Architects across EMEA.
- Conduct performance management, career development planning, and succession planning activities.
- Drive employee engagement and foster a collaborative, high-performance culture.
- Manage resource allocation, workload balancing, and project prioritization.
- Recruit, onboard, and mentor new team members.
- Establish operational goals and performance metrics for the team.
Technical Architecture & Advisory
- Provide technical leadership for Windchill and related PLM cloud environments.
- Guide teams in conducting Technical System Assessments (TSAs), health checks, performance reviews, and architectural evaluations.
- Review customer architectures, integrations, customizations, and deployment strategies.
- Support critical customer escalations and complex technical challenges.
- Drive recommendations for system optimization, scalability, and operational improvements.
Cloud Operations & Continuous Improvement
- Promote standardization and best practices across customer environments.
- Partner with Cloud Operations, Monitoring, Infrastructure, and Application teams to improve service reliability.
- Drive automation initiatives and tooling enhancements.
- Identify recurring operational issues and lead root-cause analysis efforts.
- Contribute to service delivery methodologies, documentation, and operational frameworks.
Stakeholder Management
- Act as a trusted advisor to internal and external stakeholders.
- Collaborate closely with Service Managers, Customer Success Managers, Technical Support, Product Management, and R&D.
- Participate in customer governance meetings and executive reviews.
- Communicate technical risks, recommendations, and strategic roadmaps effectively to both technical and non-technical audiences.
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline.
- 8+ years of experience implementing, supporting, or architecting enterprise PLM solutions.
- 3+ years of people management experience leading technical teams.
- Strong experience with PTC Windchill or comparable enterprise PLM platforms.
- Experience working in cloud-hosted environments (AWS, Azure, or Google Cloud).
- Excellent troubleshooting, performance tuning, and systems analysis capabilities.
- Demonstrated ability to lead cross-functional initiatives in a global environment.
- Strong communication, presentation, and stakeholder management skills.
- Fluent English required; German language skills are advantageous.
Preferred Qualifications:
- Expertise in Windchill architecture, upgrades, migrations, and integrations.
- Experience with Linux and Windows administration.
- Knowledge of databases such as Oracle and Microsoft SQL Server.
- Experience with automation and scripting (Python, Bash, PowerShell).
- Familiarity with observability and monitoring platforms such as Datadog, Splunk, or Sumo Logic.
- Experience working within SaaS delivery organizations.
- Previous experience supporting globally distributed teams.
Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
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