CLX Property Advocate, Contents

We’re looking for a Claims Property Advocate with experience in handling complex Contents claims, to join our claims organization, which strives to change the insurance industry for the better.

As an essential part of the Contents claims team at Lemonade, you'll educate and develop strong, long-lasting relationships with customers. You’ll thoroughly evaluate and investigate Contents and Loss of Use claims, as well as collaborate with cross-functional teams, such as Underwriting and SIU, to assess risk and investigate losses, all while providing a best in class customer experience.

We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.

Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.

What you'll do

• Quickly communicate and build rapport with our customers, while providing top-notch service by phone and email through a claim, from end-to-end

• Effective verbal and written communication

• Obtain, evaluate, and investigate facts of loss for the timely settlement of claims

• Have an investigative mindset and the ability to interpret information to make accurate claims decisions, while providing an excellent customer experience

• Organize and prioritize daily tasks in order to resolve claim-based questions

• Understand and interpret individual customer policies per state

• Explain coverage decisions to customers in plain English, without relying on jargon

What you’ll need

• 1 year of property claim handling experience, handling all perils and causes of loss including theft, water, and fire

• Ability to absorb and excel in a very fast paced and dynamic work environment

• Claim handling experience in an effective desk management environment

• Experience handling complex Contents and Loss of Use claims

• Experience working with large national property direct repair vendors and adjusting firms

• Empathy, patience, positivity, and a passion for outstanding customer experiences

• Comfortable with and adaptable to new technology and business tools

• Experience using estimating software, such as, Xactanalysis, Xactware products is preferred

• At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of technology and AI, as a commitment to ongoing growth in this field is a fundamental part of our culture

• Lemonade expects all advocates to have and maintain an adjusters license in good standing. If you do not currently have a license, our team will work with you to obtain the license within your first 3 months-Please note: Active Adjusters license highly preferred

• At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of technology and AI, as a commitment to ongoing growth in this field is a fundamental part of our culture

• Ability to work remotely

• College Degree

**Please note that we are unable to sponsor applicants for work visas

*Unfortunately we cannot consider applicants from the following states for this role: Colorado, California, Montana, Alaska, Hawaii, New Mexico and Puerto Rico.

Lemonade's US base salary range for this full-time position is $51,000 - $58,500 + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Speak to your recruiter to hear more about the specific salary range for your preferred location.

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