Located in:
Manasquan, New Jersey 08736
The Clinical Support Lead is a key role in our practice. They create a strong first impression for our patients and ensure they feel cared for by our practice. They prepare a patient for the doctor's evaluation and assists clinical providers with patient examinations by obtaining and documenting vital signs, past medical and social history and updating electronic medical records (EMR).
The duties include, but are not limited to:
- Supervises Certified Medical Assistants and Medical Assistants
- Assist professional nursing staff by providing direct patient care. Prepares charts, takes temperature, pulse, performs screenings, blood pressure and respiration and other duties as assigned.
- Assist physicians by maintaining practice workflow, organizing exam rooms, maintaining, and ordering supplies, screening patient requests and other duties as assigned such as blood draws, POC testing as directed by Provider.
- Follows instructions closely and reports observations and symptoms indicative of the patient’s reactions to treatments and patient complaints.
- Responsible for workflow in practice to ensure timely appointments and decreased wait-times to see Provider.
- Assist in scheduling accurate initial evaluations, follow up appointments and cancellations.
- Initiates all appointment reminder calls in a professional and courteous manner, projecting appropriate language and tone of voice.
- Demonstrates effective oral, listening, and written communication skills that facilitate positive customer relationships and staff interaction in the delivery of care.
- Prioritizes duties and responsibilities and completes them accurately and in a timely fashion.
- Maintains confidentiality and demonstrates responsible judgment by updating knowledge, referring problems through appropriate channels, and observing the policies and procedures.
- Obtain and enter patient history, chief complaint, and update the medication list into the electronic medical record.
- Maintains compliance with legal requirements, HIPAA, OSHA, and company policies.
- Assisting with other office duties including answering phones, faxing, filing, etc.
- Keeps supplies ready by inventorying stock, placing orders, verifying receipt, sorting, and storing.
- Restocking exam/procedure rooms.
- Maintains safe, secure, and healthy work environment by establishing and following standards and procedures, complying with legal regulations
- Help answer phones, filing, greeting patients and any other administrative task. Maintains infection control/safety guidelines and confidentiality policies.
- Perform other duties/tasks as requested by providers, coordinators, and management in accordance with office procedures/policies
- Enhances practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Performs miscellaneous job-related duties as assigned
Qualifications or Education, Training and Experience
- At least 2 years of similar job experience in a medical office preferred
- Familiar with EKG, Phlebotomy and Patient Care
- NJ State Licensed Practical Nurse or Certified Medical Assistant
- Experience on EHR and EMR systems, Athena preferred
- Knowledge of pre-authorizations and referrals
Featured Benefits:
- Health, dental, and vision insurance.
- 401K with automatic employer contribution.
- PTO and Paid Holidays.
- Company paid Life Insurance.
- Access to voluntary short and long-term disability insurance.
- Access to additional life insurance.
- Access to a variety of Wellness programs.
The compensation range for this position is $26.00/hour– $32.00/hour. Compensation is based on the level and requirements of the role.
Salary within our ranges may also be determined by your education, experience, knowledge, skills, abilities, and location, as required by the role, as well as internal equity and alignment with market data
