Communications & AI Enablement Specialist

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

We are seeking a detail-oriented Communications & AI Enablement Specialist to join our team. In this role, you will be responsible for developing, executing, and managing internal building-level and organizational communications, and for creating and enabling AI-powered resources that help the broader team produce high-quality written communications independently. The ideal candidate brings exceptional writing ability, a sharp editorial eye, a passion for leveraging AI tools to scale communication quality, and an unwavering commitment to accuracy in every deliverable. You will draft, edit, and proofread a wide range of communications materials, review all outgoing communications for grammatical accuracy, consistency, tone, and brand alignment before distribution, and maintain and enforce brand voice, style guides, and editorial standards across all communication channels. This role requires you to develop and maintain AI-powered chat agents and self-service tools that enable team members to independently draft, structure, and refine high-quality written communications, while providing training and support to help colleagues effectively leverage AI tools for drafting and editing communications.

What your day-to-day will look like:

• Draft, edit, and proofread a wide range of communications materials, reviewing all outgoing communications for grammatical accuracy, consistency, tone, and brand alignment before distribution
• Maintain and enforce brand voice, style guides, and editorial standards across all communication channels, coordinating with cross-functional teams to gather accurate information and ensure messaging is consistent and error-free
• Ensure timely delivery of communications with zero tolerance for factual or typographical errors, proofread and fact-check materials produced by other team members prior to final approval
• Identify and correct inconsistencies, ambiguities, or inaccuracies in communications before they reach their intended audience, monitoring and tracking communications metrics and compiling detailed reports with precise data analysis
• Develop and maintain AI-powered chat agents and self-service tools that enable team members to independently draft, structure, and refine high-quality written communications
• Design and iterate on AI-assisted writing resources including prompt guides, templates, and workflow tools to improve communication quality and consistency across the team
• Provide training and support to help colleagues effectively leverage AI tools for drafting and editing communications
• Manage multiple projects simultaneously while maintaining high accuracy standards and taking ownership of deliverables to ensure accuracy and completeness.

Required Qualifications:

• Exceptional written and verbal communication skills with a demonstrated ability to produce polished, error-free content
• Proven track record of meticulous attention to detail with ability to catch errors others miss
• Strong command of grammar, punctuation, and style guidelines
• Ability to manage multiple projects simultaneously while maintaining high accuracy standards
• Proficiency in Microsoft Office Suite and content management systems (CMS).

Preferred Qualifications:

• Familiarity with internal communications platforms (e.g., SharePoint, Slack, Microsoft Teams)
• Knowledge of digital communications best practices
• Experience building or configuring AI chat agents or generative AI writing tools (e.g., Amazon Q or similar platforms)
• Experience developing AI-powered resources for enabling team-wide communication quality
• Track record designing and iterating on AI-assisted writing resources including prompt guides, templates, and workflow tools
• Experience providing training and support for AI tool adoption across teams
• Ability to coordinate with cross-functional teams and gather information from stakeholders at all levels
• Experience monitoring and tracking communications metrics with detailed data analysis capabilities
• Background in internal building-level and organizational communications
• Strong organizational skills with ability to manage competing priorities and deadlines without sacrificing quality.

Location: Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Location:

On-site –Bengaluru, KA, Gurugram, HR, Hyderabad, TS

Scheduled Weekly Hours:

40

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.