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Evanston, Illinois, United States
Hybrid
The Mather in Evanston is an award-winning senior living community and a recognized leader in luxury wellness living. We are seeking a full-time Concierge and Service Attendant who is passionate about hospitality, resident engagement, and creating exceptional experiences for older adults. This dual-role position combines front desk concierge services with hands-on resident support, event assistance, and community engagement. In this role, you'll welcome residents and guests, answer phones, coordinate services, respond to resident requests, support community programs and events, assist with resident transportation and well-being checks, and provide exceptional customer service throughout the community. The ideal candidate enjoys building relationships, thrives in a self-directed team environment, and can successfully balance administrative responsibilities with active physical work. Strong communication, organization, multitasking, and technology skills are essential, including proficiency with Microsoft Office, work order systems, and the ability to set up, operate, and troubleshoot audiovisual (AV) equipment for resident events, educational programs, and community meetings. This is an active role that includes setting up and breaking down event spaces, delivering packages, moving supplies and AV equipment, and frequently lifting and carrying items up to 25 pounds. Through every interaction, you'll help create meaningful experiences and enhance the experiences for residents at The Mather.
This is a full-time, hourly position that requires flexibility to work weekends and holidays. The role combines both Service Attendant and Concierge responsibilities. The regular schedule includes Service Attendant shifts on Sundays and Mondays from 8:30 a.m. to 4:30 p.m., along with Concierge shifts scheduled on flexible days and hours based on community needs, including evenings, weekends, and holidays. Candidates must be comfortable with a variable schedule and adapting to the changing needs of a dynamic, resident-focused environment.
ESSENTIAL FUNCTIONS (as a Concierge):
ESSENTIAL FUNCTIONS (as a Service Attendant):
QUALIFICATIONS AND SKILLS
Required:
Preferred:
The hourly base wage range provided is a good faith estimate of what Mather reasonably expects to pay for this position at the time of the posting. The actual hourly rate offered will be determined based on a variety of factors, including but not limited to relevant skills, certifications, years of experience, geographic location, and current market conditions. At Mather, we are committed to being inclusive, resilient, bold, and impactful—and that includes offering a total rewards experience designed to support our team members. This position may be eligible to participate in Mather’s benefit plan and the Team Member Appreciation Fund, if applicable. Eligibility for benefits is dependent on employment status and hours worked per pay period. Participation in the Team member Appreciation Fund is not guaranteed and may vary based on factors such as hire date and program eligibility requirements. All benefits are subject to change without notice.
Benefits
Mather offers a competitive benefits package.*
Team members are eligible for:
Benefits-eligible team members can take advantage of:
*Benefits are subject to change without notice. Benefits details dependent on employment status.
About The Mather:
The Mather is a Life Plan Community for those age 62 and better located in Evanston, Illinois, close to the charming downtown district and an abundance of public transportation. The Mather includes 240 independent living apartment homes, as well as assisted living, memory care, long-term care, and rehabilitation services, along with multiple restaurants, a fitness center, art studio, gardens, and more.
The Mather is located at 425 Davis Street in Evanston.
About Mather
Based in Evanston, Illinois, Mather is a unique, non-denominational, not-for-profit organization founded in 1941. Dedicated to developing and implementing Ways to Age WellSM, we create programs, places, and residences for today’s young-at-heart older adults. Mather has received a national certification as a Great Place to Work®, and has been selected as a Nation’s Best and Brightest in Wellness Award recipient four years in a row.
Mather is an equal opportunity/affirmative action employer committed to an inclusive workforce. Candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.
