Want to know if this job is worth applying to?
Lone Tree, Colorado, United States
Hybrid
Change people’s lives and love what you do! Cochlear is the most recognized brand in hearing health care.
Connected Care Support Specialist
Position Spotlight:
About the role
Change people’s lives and love what you do at Cochlear—the most recognized brand in hearing health care—helping people hear and be heard around the world. If you bring advanced software troubleshooting, networking, database, and technical customer support expertise, this is a fantastic opportunity to join the North American software support team at the global leader in implantable hearing devices. In this role, you will serve as a trusted technical resource for clinics and professional partners using Cochlear fitting software, programming hardware, and Connected Care services.
Your success in this role is measured by timely and effective resolution of complex technical issues, the operational reliability of Connected Care services, accurate and compliant documentation, and continuous improvement of support processes. You will work collaboratively with regional and global software developers, IT teams, complaint teams, customer support teams, and professional partners to validate solutions, strengthen workflows, and improve the user experience.
Key Responsibilities
Key Requirements
To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview:
Total Rewards
In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits.
Who are we?
Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind – thinking about their needs.
For this reason, our products, services and support will continue to evolve and improve. We are by our customers’ side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives and working in an organization where they can be part of bringing the mission to life each day.
Physical & Mental Demands
The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information. May be asked to occasionally transport/move up to 30 pounds, depending on the position. Specific vision abilities required by this job include ability to adjust focus. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external). Influence, organization/classification of information and planning are also required.
The work environment is a home/office environment. This is representative of the environment an individual may encounter while performing the essential functions of this job.
Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered. Visit our careers site at www.cochlear.us/careers to learn more.
Cochlear Americas is an Equal Opportunity Employer. We will provide reasonable accommodations for qualified individuals with disabilities. If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549.