Consultant, Product Owner (Customer Information)

If you're passionate about helping a Fortune 100 company with nearly $70 billion in annual sales drive their strategy forward through innovative product development and advancing strategic partnerships to protect customers, then Nationwide is the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.

Product Owner

• Serve as a primary contact for mid- to high-level complexity initiatives for multiple internal clients across assigned lines of business
• Responsible for operational execution for specified Business Unit and Enterprise initiatives ensuring work is delivered on time and within budget constraints

• Use your natural curiosity to understand internal clients’ business areas, processes, drivers, goals, and challenges, matching those with Enterprise Customer Information Management technical solutions
• Readily distill information from a wide variety of sources and partners to accurately define and align opportunities and solutions
• Anticipate internal client needs, and serve as a trusted strategic partner to provide service beyond expectations

• Take the lead in clearly and concisely articulating and managing accurate capabilities, scope, communication, and initiative status with your clients
• Support one or more capabilities including customer matching, preferences, profile, interactions, contact points, householding, marketing campaigns, enterprise metrics, customer data governance, and adoption of new solutions

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

Due to the nature of this role, candidates need to be hybrid to the Columbus offices.

#LI-MS2 #LI-HYBRID

Job Description Summary

Responsible for the development and support of Customer Information capabilities for production or internal business partners. This can include leading a project through the delivery cycle from initiate, solution scoping, design and development, through implementation. Establishes business rules, requirements, information requirements, and implementation strategy for changes and enhancements to customer information both in an analytical and operational environment. Capabilities supported include customer matching, preferences, profile, interactions, contact points, householding, marketing campaigns, enterprise metrics, customer data governance, and adoption of new solutions.

Job Description

RELATIONSHIP:  Reports to Manager/Director/AVP. May have direct reports based on organizational structure.  May be responsible for virtual/project teams.

JOB RESPONSIBILITIES:

1. Responsible for management of projects to deliver analytic and operational capabilities and solutions.

2. Leads the development of business processes and system functional, non-functional and information requirements

3. Responsible for all business decisions for the project.

4. Coordinates the efforts of the Business Subject Matter Experts (SMEs), conducts the Business Alignment and Scoping sessions.

5. Ensures the strategic intent and stakeholder needs are documented and gains consensus on the business objectives, expectations and assumptions

6. Conducts business implementation planning sessions

7. Conducts post implementation checkpoint with business units to ensure best in class solutions are implemented

8. Ensures appropriate communication/training regarding project status and project documentation is created

9. Performs other duties as assigned.

JOB REQUIREMENTS:

Education:   Post graduate studies preferred.

Licenses/Designations:  N/A

Experience:  Typically 5 or more years experience in data warehousing, statistical analysis and marketing/customer data models and queries.  Detailed experience with problem solving in a business environment; working with large customer and/or prospect databases; working with product, geographic, demographic data to identify trends and opportunities. 

Knowledge:  Expert knowledge in the theory and application of computer based analytical tools.  Advanced knowledge of PC based spreadsheet, business intelligence and database warehousing applications.

Skills/Competencies: Capacity for the development, evaluation and utilization of state-of-the art techniques and methodologies on new application challenges. Excellent problem solving, analytical, research and quantitative analysis skills.  Verbal and written communication skills for interaction with client, work teams, vendors and associates.  Proficiency in developing  ad hoc queries using SQL.

Values:  Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.

Staffing Exceptions to the above minimum job requirements must be approved by the:  VP and HR VP.

JOB CONDITIONS:

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Normal office environment. Extended and non-standard work hours based on project and customer deliverables.

ADA:  The above statements cover what are generally believed to be principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Job Evaluation Activity:  11/2012 CB, PYC

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for Consultant, Customer Information Management : $108,000.00-$200,000.00

The expected starting salary range for Consultant, Customer Information Management : $108,000.00 - $162,000.00