Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Note: This role will involve working for public sector clients hence you may need to undergo an extensive background check process or security clearance process.

 

Meet the Team

You will join the supportive, high-caliber Customer Delivery South team within Cisco Customer Experience (CX). You will interact with:
• Senior Consulting Engineers & Mentors: Partnering directly with all levels to Technical Leaders who will provide hands-on coaching, design reviews, and technical career sponsorship.
• Customer Operations & Field Teams: Working side-by-side with customer network administrators, technicians, and operations engineers across Italy.
• CX Project Managers: Coordinating delivery timelines, change window schedules, and milestone checklists.
• Global CX Communities: Accessing Cisco's global knowledge repositories, learning labs, sandbox environments, and engineering communities.

 

Your Impact

• Hands-on Staging & Lab Validation: Assist in pre-deployment staging, initial device bootstrapping, firmware standardization, cabling verification, and base configuration loading on Cisco Catalyst switches and ISR/Catalyst routers in staging labs and customer environments.
• Execution of Method of Procedure (MOP): Execute step-by-step MOPs under the mentorship of senior consulting engineers during scheduled change windows, conducting pre-checks, configuration rollout, and post-change test verification.
• Core Routing & Switching Configuration: Configure and test fundamental Layer 2 and Layer 3 network features, including VLANs, 802.1Q trunking, Spanning Tree, EtherChannel, static/dynamic routing (OSPF, basic BGP), Access Control Lists (ACLs), DHCP, and NAT.
• Secondary Skills Exposure & Growth: Build practical hands-on exposure in at least ONE secondary technical domain (Data Center Nexus/ACI basics, Software-Defined Networking SDA/SD-WAN, or Network Security firewalls/ISE).
• Network Diagnostic & Troubleshooting Support: Utilize standard diagnostic tools (Wireshark packet captures, Cisco IOS show/debug commands, ICMP connectivity tests, and path analysis) to isolate connectivity issues, interface errors, and routing mismatches.
• Documentation & Knowledge Transfer: Draft accurate as-built network diagrams (Visio), IP address allocation tables, port mapping inventories, and operational handover summaries for customer NetOps teams.

 

Minimum Qualifications:

• Professional Experience: Bachelor’s or Master’s degree in Computer Science, Telecommunications, Electronic Engineering, Information Technology (or equivalent technical diploma) along with 1 to 3 years of hands-on experience in network operations, staging, field engineering, NOC, or systems integration.
• Solid Routing & Switching Foundation: Strong conceptual understanding and practical command of core networking protocols: IPv4/IPv6 addressing, subnetting, TCP/IP fundamentals, OSPF (single/multi-area basics), basic BGP concepts, VLANs, 802.1Q trunking, Spanning Tree (STP/RSTP), static routing, NAT/PAT, ACLs, and basic QoS mechanisms.
• Hands-on Equipment Exposure: Practical familiarity with Cisco Catalyst switches (e.g., 2960X, 3850, 9200/9300) and Cisco routers running Cisco IOS / IOS-XE; comfortable with CLI configuration, backup/restore, and cable patching.
• Language Fluency: Native/Fluent Italian speaker with solid Professional Working English proficiency (reading technical documentation, writing emails, and participating in global team meetings).

 

Preferred Qualifications:

• Data Center (DC Basics / ACI / VXLAN): Introductory knowledge of Cisco Nexus switches (NX-OS CLI, basic interface configuration), Spine-Leaf architectures, or curiosity to learn Cisco ACI and VXLAN EVPN fabrics.
• Network Security: Understanding of basic firewall concepts (Cisco ASA/FTD), IPsec/SSL VPN tunnels, or 802.1X network access control and RADIUS concepts on Cisco ISE.Experience with emulation
• Excellent communication and strategic planning skills, while being self-motivated with a focus on execution.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.

The starting salary range posted for this position is €42,300.00 to €55,200.00 and reflects the projected salary range for new hires in this position, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

For non-sales roles, employees may also be eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
• 1.5% of incentive target for each 1% of attainment between 50% and 75%;
• 1% of incentive target for each 1% of attainment between 75% and 100%; and
• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.