This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Consultor de Sustentação Salesforce based in Brazil.
This role is focused on functional support and day-to-day sustainment of a Salesforce environment, helping users resolve issues and questions efficiently. You will act as a key connection between business users, internal teams, and global support teams. The position combines incident triage, Case management, technical documentation, data quality, and operational support. You will investigate problems, identify their root context, and ensure cases are properly documented and followed through to resolution. Strong organization and attention to detail will be essential for maintaining reliable processes and high-quality platform data. This is an opportunity to work in a collaborative, global environment where initiative and continuous improvement are valued.
Accountabilities:
- Provide functional support to Salesforce users, handling questions, incidents, and day-to-day platform needs.
- Receive, analyze, and perform the initial diagnosis of incidents, user questions, and potential system bugs.
- Determine whether an issue is related to user adoption or represents a genuine incident or system defect requiring escalation.
- Create and manage Salesforce Cases using appropriate User Support processes and standards.
- Document incidents clearly and comprehensively, including evidence, scenarios, business impact, and relevant technical or operational information.
- Prepare and submit Cases in English for review and resolution by global support teams.
- Follow up proactively with global teams, monitoring responses, deadlines, questions, and expected resolution dates.
- Keep users informed about Case status and ensure requests remain properly tracked through resolution.
- Support Salesforce data quality and organization activities, including data loads and updates when required.
- Perform data validation, reconciliation, and cross-checking using Excel to identify records, IDs, and information required for Salesforce updates.
- Prepare and validate files for Salesforce data loads and other platform maintenance activities.
- Collaborate with internal, commercial, and global teams to coordinate support activities and resolve dependencies.
- Organize and prioritize demands according to urgency, business impact, and operational requirements.
- Proactively identify recurring issues, process gaps, and opportunities to improve the support experience and operational efficiency.
Requirements
- Professional experience working with Salesforce.
- Previous experience in functional support, application sustainment, help desk, or user support environments.
- Knowledge of Case management, ticket registration, tracking, and incident-handling processes.
- Ability to perform initial incident analysis, troubleshooting, and appropriate triage.
- Written English skills sufficient for clear and professional communication with global teams.
- Practical Excel knowledge for data manipulation, validation, reconciliation, and analysis.
- Familiarity with Excel functions and features such as PROCV/XLOOKUP, filters, validations, basic formulas, and data organization.
- Strong documentation skills and ability to record evidence, scenarios, impacts, and resolution information clearly.
- High attention to detail, organization, and follow-through when managing multiple support requests.
- Strong communication and collaboration skills for working with users, internal teams, and international stakeholders.
- Proactive and analytical mindset, with the ability to identify issues and opportunities for continuous improvement.
Benefits
- Meal or food allowance.
- Discounts on courses, universities, and language institutions.
- Access to an online learning platform with free, updated courses and certificates.
- Mentoring opportunities.
- Health and medical consultation and examination benefits.
- Medical insurance.
- Dental insurance.
- Discount and benefits club with offers from a variety of establishments.
- Travel benefits and discounts.
- Pet care partnership benefits.
- Opportunities to develop professionally within a large, global technology ecosystem.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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