Contract Security Supervisor - Knoxville, TN

SUMMARY

• Manages, supervises, and coordinates the activities of assigned Contract Security Officers at the field level while ensuring compliance with contractual requirements, client expectations, post orders, company policies, procedures, and established standards. Serves as a working supervisor who performs the duties and responsibilities of a Contract Security Officer in addition to assigned supervisory functions. Provides leadership, direction, training, inspection, reporting, and administrative oversight to support effective and consistent security operations. Responds to client needs and operational issues and communicates matters requiring management attention in a timely manner.

SUPERVISORY RESPONSIBILITIES

• Exercises direct supervision over assigned Contract Security Officers and provides leadership and direction regarding daily security operations, post assignments, performance, training, and compliance. Provides management with information regarding the operational status of assigned posts and personnel. Serves as the senior supervisory representative during assigned hours and is responsible for addressing operational issues within the scope of assigned authority.

COMPETENCY
To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):

• Problem Solving - Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
• Oral Communication - Speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment- free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Judgement – Displays willingness to make decisions; Exhibits sound and accurate judgement; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes
  timely decisions.
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected
  events; adapts to new product introduction, emergent business needs, and business evolution.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Goal- and detail-oriented.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

REQUIRED QUALIFICATIONS

• CSSs must possess a minimum of two years of successful experience in field supervision (civilian community law enforcement, military service, law enforcement, or commercial/industrial security force service) or equivalent education, training, and experience.

OTHER QUALIFICATIONS

• Where applicable:
  • State Security Officer License;
  • Certification in the use of weapons
  • State Armed License if required;
  • CPR/AED/First Aid Certification may be needed.
• Vehicle operators must be at least 25 years of age and have a driving record with no more than one moving violation
• Ability to pass a drug screen and criminal background check.

PSYCHOLOGICAL REQUIREMENTS

Contractor personnel shall undergo and successfully pass an approved psychological evaluation before assignment.  Employees should demonstrate mental alertness and the capability to exercise good judgment and implement instructions.  Evaluation shall show that Contractor personnel have no emotional instability that would interfere with the effective performance of assigned duties in an armed capacity.

BACKGROUND CHECK

A comprehensive background check, including a credit check, shall be performed on all candidates before consideration for work under this contract.  Background checks should include employment history, education level, credit, and criminal history.  Applicants with outstanding warrants, violent criminal history, domestic violence, stalking or harassment, theft, fraud, DUI, reckless driving, or patterns of immoral behavior shall not be considered. 

LANGUAGE SKILLS

• Ability to read and comprehend simple instructions, short correspondence, and memos using the English language.

MATHEMATICAL SKILLS 

• Ability to calculate figures and amounts with basic addition, subtraction, multiplication, and division with accuracy.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS 

• Some posts may require an individual to know about Internet programs, Word Processing software, or other software as required.

CERTIFICATES, LICENSES, REGISTRATIONS

• CPR/AED/First Aid Certification
• Current/valid state driver’s license

PHYSICAL DEMANDS

• Must undergo and successfully pass an approved physical evaluation before assignment. The evaluation shall show that personnel are in good physical condition, have appropriate endurance, are able to protect themselves and others, are able to effectively use firearms and other equipment, are able to function in all applicable environments and climates, and are able to withstand sudden emotional stress and physical exertion.  
• May be required to run, jump, climb, or crawl.
• Required Abilities: CSSs shall be physically able to perform tasks and/or functions, including, but not limited to, those listed below: 
  • Frequent and prolonged walking, standing, sitting, and stooping up to 12 hours per day, either indoors or outdoors, during daytime or nighttime.  Outdoor posts may require an individual to withstand extreme heat, humidity, cold, and/or severe weather (e.g., snow, sleet, rain, hail, wind). 
  • Frequent contact with the general public, law enforcement, and the dispatch center, requiring an ability to speak clearly and distinctly, and remain calm in stressful situations. 
  • Ability to remain on post up to four consecutive hours without sitting, eating, or relieving bladder/bowels. 
  • Ability to remain alert for up to 12 hours, with the ability to mentally and physically react quickly to a variety of unexpected situations.  Use of senses (sight, hearing, smell, touch) is necessary to discern unusual or dangerous situations. 
  • Ability to use post security equipment (including metal detectors, X-rays, CCTV, or similar devices) and firearm at any time while on duty. 
  • Demonstrate computer proficiency, including typing and familiarity with Microsoft Word and Outlook. 
  • Ability to read post assignments, write accurate and grammatically correct reports, and respond to both routine and emergency dispatches/orders. 
  • Ability to respond to emergency situations (e.g., provide emergency first aid and/or resuscitation while waiting for the arrival of paramedics or other emergency personnel). 
  • Occasional running, sprinting, lifting heavy weights, moving heavy objects, and/or climbing stairs (e.g., responding to emergencies, ensuring timely and complete facility evacuations, etc.). 
• Duties and Responsibilities: CSSs are working supervisors who are expected to perform all duties and responsibilities outlined below:
  • • Access control duties 
• In addition, CSSs are expected to possess strong communication skills and perform additional duties and responsibilities to include, but not limited to: 
  • Accurate reporting and documentation of: 
    • Scheduling and time sheets
    • Shift reports 
    • Incident reports
    • Alarm logs 
    • Training rosters
    • Accident and injury reporting 
    • Key logs 
    • Weekly reports 
    • Unfilled hours
    • Safety incidents 
  • Reporting and documenting employee performance and counseling. 
  • Coordination of on-site processing and on-the-job training of CSOs. 

OTHER TASKS

• This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. 

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