This role is a vital part of our Channel & Contract Management (CCM) organization, dedicated to ensuring patient access to our medicines by executing on contractual commitments to managed care customers. As a key member of the Contract Strategy Implementation (CSI) team, you will collaborate closely with cross-functional stakeholders across market access, commercial contracting, and operations. In this role, you will help shape and operationalize managed care contract strategies—including eligibility management, discounts, rebates, fees, and pricing administration—to drive sustainable business impact across diverse customer segments.
The Opportunity
As the Contract Strategy Implementation (CSI) Director, you will serve as a strategic thought leader spearheading the operational design, scalable implementation, and end-to-end execution of cross-portfolio provider contracts. In this high-impact role, you will bridge market access strategy and commercial contracting to ensure contract solutions are sustainable, compliant, and aligned with enterprise goals. Key responsibilities include:
- End-to-End Implementation: Lead contract strategy implementation and execution for priority U.S. customer segments, ensuring operational feasibility and commercial alignment.
- Strategic Thought Partnership: Advise senior leadership on market access operationalization, proactively adapting program designs to shifting market dynamics and industry trends.
- Contract Preparation & Issue Resolution: Refine and pressure testing contract language, standing boilerplates, and operational terms; represent CSI in customer negotiations, operational setups, and dispute resolutions.
- Governance & Deviations: Serve as the primary decision-maker on process deviations within established legal guardrails, preparing data-driven recommendations for senior leadership on exceptions.
- Operational Excellence: Oversee managed care rebate/fee eligibility, calculations, and validation while monitoring operational KPIs and service-level metrics to maximize efficiency and contract pull-through.
- Process & Digital Innovation: Spearhead continuous improvement initiatives across contracting workflows by leveraging AI, data analytics, and process automation to elevate agility.
- Leadership & Upskilling: Coach, empower, and mentor team members across cross-portfolio initiatives, elevating core competencies from initial contract design through ongoing management.
Who You Are
- Education: Bachelor’s degree in business, healthcare managed, legal, or related discipline.
- Experience: 12+ years of cross-functional experience in market access, account management, contract negotiations, or strategic operations within pharma/biotech (or 8+ years with an advanced degree).
- Domain & Segment Expertise: Expert understanding of market access contracting, implementation strategies, and compliance, with preferred expertise in provider dynamics (health systems, hospitals, pharmacies, clinics, infusion providers, and GPOs).
- Contract Preparation & Issue Resolution: Refine and pressure testing contract language, standing boilerplates, and operational terms; represent CSI in customer negotiations, operational setups, and dispute resolutions.
- Executive Communication & Influence: Proven ability to translate complex commercial, legal, and operational trade-offs to various internal and external stakeholders, successfully influencing cross-functionally.
- Systems Thinking & Operational Governance: Strong analytical and systems-thinking mindset with a track record of using data to craft holistic solutions, establish operational KPIs, and drive continuous performance excellence.
- Change Leadership & Innovation: Demonstrated success leading teams through product launches paired with hands-on experience or strong capability in driving digital transformation and process automation.
Preferred Experience
- Advanced Degree: MBA, PhD, or Master’s in business, healthcare administration, or a related field.
- Specialized Provider Segment Expertise: Deep expertise in specific provider customer channels—such as clinics, health systems, integrated delivery networks (IDNs), specialty pharmacies, infusion providers, and GPOs.
- Contract Drafting: Demonstrated expertise in contract drafting.
- Digital Transformation & Emerging Tech: Demonstrated experience leveraging AI, agentic workflows, data analytics, and automation to modernize contracting operations.
- Organizational Change Leadership: Proven success guiding large cross-functional teams through complex product launches, enterprise process redesign, and business transformations.
The expected salary range for this position based on the primary location of South San Francisco, CA is $146,500 - $272,100. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed in this link.
This is an on-site position based in South San Francisco.
Relocation benefits are not approved for this posting.
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Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
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