Control Room Shift Operator (Control Engineer)

Together we are Trusted to Serve Scotland.

How’s this for job satisfaction: at Scottish Water we look after Scotland's most precious natural resource. From source to tap, we are guarding Scotland’s reputation for refreshingly pure water, and caring for our environment at the same time.

Sound good? We're looking for a Control Engineer (Control Room Shift Operator) to join the ICC.

Joining the ICC means becoming part of a critical service that supports essential infrastructure, playing a key role in ensuring safe and reliable operations. You will work within a highly collaborative and supportive team environment, where knowledge sharing and teamwork are encouraged.

This role also offers excellent opportunities to develop and broaden your skills across a range of systems and processes. In return, you will benefit from a competitive salary, including a shift allowance and a comprehensive benefits package.

What you’ll do

In this role, you will be responsible for monitoring and responding to telemetry alarms across multiple systems, maintaining continuous awareness of asset performance and identifying emerging issues.

You will take appropriate action to manage and escalate operational events, supporting incident response through clear communication with both internal and external stakeholders.

Accurate logging of events and actions within ICC systems is essential, alongside working collaboratively with the wider shift team to maintain operational resilience. You will be expected to apply standard operating procedures consistently and effectively to ensure safe and efficient operations.​

What you’ll bring

We are looking for a candidate who demonstrates a calm and methodical approach, even within a fast-paced environment. You will have strong attention to detail and take accountability for your decisions, with the ability to prioritise and manage multiple tasks effectively. A focus on safety, risk awareness, and operational performance is essential.

Ideally, you will have experience working in a control room, operational, or process-driven environment, with the ability to assess information quickly and make sound decisions under pressure. Strong communication skills and the ability to work collaboratively as part of a team are key, along with a proactive and disciplined approach to following procedures.

You should also have good IT skills and be comfortable working across multiple systems, with the flexibility to work a 24/7 shift pattern.

Looking out for you

While the work we do is important, we know it’s not the only thing that matters. That’s why we make sure you have everything you need to find a good work-life balance.

But you’ll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy five more if you need a little extra time. You can also take paid time off to volunteer in your community.

When it comes to major life events we have family-friendly policies around adoption, maternity, and parental leave. And for the everyday? We embrace flexible working.

For your future, there’s our pension (the ‘know-what-you’ll-get-when-you-retire’ kind), as well as life assurance.

As for some nice extras? You will participate in a company bonus scheme. Not to mention access to SW Splash – handy rewards that can save you money on holidays, bills, and shopping.

The not-so-small print

This role will be a Grade 4. If you’re new to Scottish Water, you’ll join us on a starting salary of £31,640. Performance-driven pay progression would then allow you to move through the range to a maximum of £36,460.

If you’re interested in this role – or know someone else who might be - we’ll be accepting applications until midnight on the 16th July 2026.

Please note that any successful candidate would need to undergo Counter Terrorist Checks prior to starting.

Job offers at Scottish Water are conditional, and will be confirmed on completion of our pre-employment screening, e.g. referencing, criminal record checks, license checks, etc. These checks are conducted on our behalf by a third party. Don’t worry - we’ll ask your permission before starting these checks.

A few final things worth knowing…

Research shows that some people avoid applying for jobs unless they can meet every single criteria. If you’re interested in this job, but don’t tick all the boxes, apply anyway! We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So don’t rule yourself out!

Let us know if there are any changes we can make to our recruitment process to help you perform at your best. Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters!). We're also aware that some people might be experiencing temporary challenges because of life events, like menopause. We’re very used to making adjustments, so please don’t be afraid to ask.

As part of our commitment to developing a flourishing Scotland, it’s important that all our employees are Scottish taxpayers. If you join us, your home address will need to be in Scotland. If you don’t already live here, you'll need to commit to moving here within your first three months.

Please note, Scottish Water takes the safety, health and wellbeing of our employees, colleagues and customers very seriously and as such you may be subject to Drug & Alcohol testing in line with our policy.

Finally (finally!), candidates who haven’t submitted an application in the last 12 months will have their records removed from our recruitment database. You won’t need to do anything. Your data will be automatically deleted. 

We’re here to help. Ask us anything at SWRecruitment@ScottishWater.co.uk