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San Francisco, California, United States
Onsite
About the Team
OpenAI’s Global Security Operations Center (GSOC) protects the safety of our people, workspaces, and global operations. We operate 24/7 in a fast-paced, high-growth environment, providing incident response, threat monitoring, situational awareness, and support to teams across the organization. Our mission is to enable OpenAI employees to do their most important work securely and with confidence, wherever they are in the world.
About the Role
We are looking for a GSOC Operator to join our Global Security Operations Center team. In this role, you will monitor security systems, identify and respond to incidents, and provide real-time support to employees and partners around the world. You will be responsible for maintaining situational awareness, coordinating emergency communications, and ensuring accurate documentation and escalation across all security events.
This role is based in our San Francisco office. GSOC operates 24/7, and shift coverage—including nights, weekends, and holidays—will be required.
In this role, you will
Monitor and manage access control, video surveillance, alarms, and other security technologies.
Communicate with internal partners using Slack, Jira, and other collaboration tools.
Identify, assess, and respond to security alerts and incidents; escalate appropriately.
Support emergency notifications and mass communication systems during critical situations.
Provide global travel monitoring and situational awareness to help keep employees safe.
Maintain detailed logs, reports, and documentation of all security events and responses.
Follow established procedures and contribute to continuous improvement of playbooks and workflows.
Deliver excellent service and support to employees, visitors, vendors, and partner teams.
Participate in routine training, drills, and skill development to maintain readiness.
You may be a fit for this role if you have
5+ years of experience in GSOC, corporate security, or protective operations, or a bachelor’s degree in a relevant field.
Military, law enforcement, or emergency operations center experience may substitute for traditional GSOC experience.
Hands-on experience with access control and VMS platforms (e.g., Genetec).
Proficiency with Slack, Jira, Google Workspace, and incident documentation workflows.
Familiarity with travel risk monitoring tools (e.g., International SOS) is a plus.
Experience with emergency mass notification systems and/or AI-enabled security tools is helpful.
Strong verbal and written communication skills and the ability to stay composed under pressure.
A customer-focused mindset, with the ability to learn, adapt, and follow protocols with precision.
A collaborative, resilient, and team-oriented approach.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.