Customer Specialist, Corporate Training and Economic Development

Northeast Wisconsin Technical College is a nationally recognized and locally trusted college dedicated to advancing the success of all students and economic vitality of the communities we serve through access, high-quality education, and strategic partnerships.    
 

The community that we serve is home to people with a rich range of backgrounds and experiences. We are committed to supporting an environment where all students and employees thrive and succeed.  We believe every team member enriches our organization with unique skills, perspectives, and solutions. We seek applicants who are motivated and equipped to support all students, to work effectively with colleagues from a range of backgrounds, and to build the vibrancy of our community.
 

You belong here.  See why you will love working at NWTC.

Department: Corporate Training and Economic Development (CTED)

Reports To: Manager, Corporate Training and Economic Development

Travel: 1-4 times per year

LOCATION: North Coast Marine Manufacturing Training Center, Marinette, Wisconsin

STANDARD HOURS: 40 hours per week. Typical hours Monday - Friday 7:30 am - 4:00 pm; Flexibility required to include other hours, as necessary.

PAY RATE: $26.21 per hour

This position is limited term and anticipated to end on December 31, 2027. Opportunities for contract extension will be considered based on organizational and industry needs and the appropriate approval processes.

POSITION SUMMARY

Provides comprehensive contract and project support to account executives and internal partners by maintaining accurate data across multiple systems and ensuring successful delivery of customized training programs. This role serves as a primary point of contact for internal and external customers, managing contracts, grants, financial documentation, and logistics related to workforce training initiatives. The Customer Specialist supports proposal development, customer relationships, invoicing, reporting, and project coordination to ensure contractual compliance, fiscal accuracy, and high-quality service delivery. Through collaboration with cross-functional teams, this position contributes to operational efficiency, customer satisfaction, and the successful execution of corporate and economic development programs.

ESSENTIAL FUNCTIONS

·       Act as the primary point of contact for contract service and department offerings. Manage and maintain accurate contract data across multiple platforms in the creation of quotes, contracts, and classes.

·       Collect and review grant-funded application information, schedule and fulfill training, and create modifications for submission to the state.

·       Secure and write proposals for repeat business for specialized courses, maintain and nurture customer relationships, and provide active support as the main customer contact.

·       Analyze and allocate financial data to ensure expenses are within the proposed budget, document changes, and resolve any discrepancies.  Monitor expenditures to maintain fiscal responsibility and prevent budget overages.

·       Correspond with outside contacts regarding contracts, modifications, and out of district documentation.  Prepare and communicate online learning details, assessments and awarding certificates, badges, or credit level credentials.

·       Fulfill and oversee multiple and concurrent training and technical assistance projects including handouts/branding, course curriculum, supply ordering, catering, expense reimbursements, instructor pay and fulfilling workload.

·       Coordinate all logistical aspects of training day needs for both the instructor and the customer including room assignment and directions, handouts and materials, facility setup, and audio-visual requirements.

·       Perform project management tasks for projects including training deliverables, securing instructors, scheduling sessions, and oversee implementation to meet customer needs. Oversee and execute all logistical aspects of training and delivery when acting as the project management coordinator, including scheduling, instructor coordination, materials, facilities, and technology needs.

·       Manage and submit non-instructional and faculty course assignments for multiple concurrent projects, ensuring compliance with institutional policies, instructor hour limits, and contract budget parameters. 

·       Prepare and submit customer invoices by verifying billing details, amount due, and service descriptions.  Review, process and code vendor invoices in compliance with vendor requirements and applicable tax documentation.

·       Investigate and reconcile reports for missing grades, enrollments, instructor pay, invoices, etc.

·       Collaborate with account executives, project management coordinators, finance, and various departments to ensure seamless operations.  Provide work directions and guidance to Support Assistants.

·       Develop and maintain a high level of proficiency in Microsoft Office, Workday, and Salesforce for quoting, account and project management, reporting, and budget tracking.

·       Draft, review and refine a variety of documents including reports, proposals, contracts, presentations, agendas, minutes, etc.

POSITION QUALIFICATIONS

Minimum Qualifications

Education

• Associate degree

Experience

• Three years related experience

Computer Skills

• Microsoft Office Suite (advanced skills) and working knowledge of Salesforce/CRM, Workday, Adobe, MS Teams, and Canvas.

**An equivalent combination of education and work experience may be considered.

Competency Statement(s)  

Our college values and competencies shape how we work and support students every day. All employees are expected to demonstrate our core competencies. Learn more here. 

PHYSICAL DEMANDS

The physical demands described below represent the general requirements necessary to successfully perform the essential functions of this position, with or without reasonable accommodation.

• Workstation Activities: Ability to work at a computer, facilitate and/or demonstrate instructional activities, and attend meetings for extended periods.
• Mobility: Ability to navigate throughout campus locations, classrooms, offices, meeting spaces, and events as needed.
• Manual Dexterity: Ability to operate office equipment, instructional technology, tools, or controls required for the position.
• Communication: Ability to effectively access, interpret, and exchange information with students, employees, and community members.
• Light Material Handling: Ability to transport or move instructional materials, supplies, or equipment required for the position, with or without assistance or adaptive equipment, if applicable.

Reasonable Accommodations Statement 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

We strive to accommodate any individual who requires adjustments to ensure a fair and equal employment process. If you require specific accommodations during the application and/or screening process due to a disability or other reasons, please contact Talent and Culture at talentandculture@nwtc.edu or 920-498-6286.

Northeast Wisconsin Technical College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Talent and Culture.

NWTC does not discriminate on the basis of political affiliation, age, race, creed, marital status, color, religion, national origin, disability, veteran status, sex, sexual orientation, gender, genetic testing or other applicable legislated categories. Inquiries regarding the College’s nondiscrimination policies may be directed to the Associate Vice President of Student Affairs at 920-498-6823 or nondiscrimination@nwtc.edu​.