Countertop Service Technician - Non-Installation

Job Description:

The Field Service Technician is a service ambassador, representing Cambria in a customer-facing role. In this position, you will be responsible for professionally interacting with customers, evaluating, documenting, and servicing Cambria.

Essential Duties & Responsibilities:

• Provide outstanding customer service to Cambria customers
• Articulate service solutions while setting proper expectations
• Evaluate Cambria during on-site visits and perform service work as needed
• Document and communicate on-site visit findings with the Regional Product Representative
• Operate basic power tools (hand polishers, seam setters, etc.) while performing service work on Cambria
• Maintain supplies and keep tools and assets in good working condition
• Represent the company well while driving and maintaining the company vehicle
• Practice and promote Cambria’s safety standards
• Performing other ad-hoc projects and duties as assigned by management

Qualifications & Skills:

• Exceptional interpersonal and verbal communication skills.
• Experience in a customer focused role
• Accurate color perception required
• Ability to read blueprints, tape measures and operate an iPhone
• Strong analytical and problem solving skills
• Valid Driver’s License, will require motor vehicle background check
• Professional appearance and demeanor required

Minimum Requirements:

Education: High School diploma or equivalent

Experience: Minimum 1-year experience in a field service or trade position preferred

Systems: Google Suite, Microsoft Office, Salesforce, ability to read technical drawings and documents

Additional Requirements:

Managerial Responsibilities: None

Travel Requirements: Local and overnight travel required

Physical Requirements: Ability to lift up to 75 pounds daily, drive for long periods of time. Must be able to stand, bend and twist while performing service work.

Cambria’s starting hourly range for this position is $24.00 - $31.00. Hourly ranges are determined by role, level, and location. The range displayed on each job posting reflects the target for new hires for the position. Individual pay is determined by several factors, including work location, job-related experience, and relevant education and/or training.

This position will be provided a branded company vehicle, based on fleet availability, or temporary mileage reimbursement in lieu until a vehicle becomes available. 

Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 7 paid Holidays , 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account; Life, Supplemental Life, and Disability Insurance; Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount and Professional Development Assistance.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At Cambria, dedication to philanthropy and our people is at the heart of who we are. We strive to make a meaningful difference in the world every day by prioritizing employee well-being and fostering inclusivity and empowerment. Under the banner of CambriaCares, our philanthropic endeavors show our commitment to our people and our community to uplift kids, support education, and contribute to a sustainable future.

For additional company information, please visit www.CambriaUSA.com

An offer of employment is contingent upon the successful completion of a background verification check, subject to applicable laws and regulations. The results will be reviewed based on the individual's record, and the specific duties and requirements of the job.