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New York, New York, United States
Onsite
HelloFresh is looking for a Creative Operations Manager to join our Global Creative Operations team in New York. This role will serve as the operational lead for our fast-growing brands, partnering closely with Marketing, Creative, Production, and cross-functional stakeholders to deliver high-impact campaigns, product launches, and always-on marketing initiatives.
Reporting to the Creative Operations Lead, North America, this role serves as the Creative Operations partner for the HelloFresh portfolio of brands, ensuring successful execution of the brand's strategic marketing initiatives while collaborating with the broader North American Creative Operations organization. The ideal candidate is an exceptional operator who thrives in a fast-paced environment, brings structure to complex initiatives, and continuously identifies opportunities to improve processes, increase efficiency, and enable creative teams to do their best work.
Lead end-to-end operational management across integrated marketing initiatives, overseeing project planning, execution, and delivery from intake through final asset release across digital, print, packaging, video, photography, CRM, and lifecycle marketing.
Manage operational delivery for major business priorities including Peak campaigns, product launches, refreshed meal photography, strategic partnerships, packaging initiatives, brand campaigns, and cross-channel marketing programs, ensuring milestones are met and deliverables are executed on time.
Serve as the primary Creative Operations partner for Brand Marketing, Creative, Production, Lifecycle Marketing, Product Marketing, Packaging, and external agency partners, ensuring alignment on priorities, timelines, deliverables, and business objectives.
Partner with the Creative Resource Manager and Creative Operations Lead to forecast upcoming work, balance team capacity, identify resourcing risks, and recommend freelance or agency support as business needs evolve.
Oversee the end-to-end creative lifecycle across multiple concurrent initiatives while continuously improving workflows, intake processes, project governance, and ways of working to increase speed-to-market and operational efficiency.
Develop and manage complex integrated project plans, coordinating cross-functional teams through creative development, production, reviews, approvals, and final asset delivery while proactively identifying risks and removing blockers.
Champion best practices across project management systems and operational tools, driving adoption of standardized processes while identifying opportunities for automation and scalable operational improvements.
Build and maintain reporting that provides visibility into project health, team capacity, delivery performance, and operational metrics, enabling informed decision-making across Creative Operations and Marketing leadership.
Lead retrospectives following major campaigns, productions, and launches, documenting learnings and implementing scalable process improvements that strengthen creative operations across the organization.
This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.
