Customer Care Representative

Job Summary:

The Customer Care Representative will ensure professionalism and order accuracy. Meeting deadlines and upselling, ensuring customer communication and satisfaction to both internal and external customers. Working as a liaison to Sales, Distribution, Production and the warehouse.  

Essential Duties and Responsibilities: 

• Develop, maintain and promote pleasant and professional relationships with all internal and external customers.
• Contact each account to obtain orders for delivery. Continuously ensure that all customers are being called on a timely manner and that all deadlines are met.
• Meet call quota calls daily balance, extract, specials, potentials, complaints with minimal errors
• Maintain accurate customer files with deliveries, telephone numbers and time of calls.
• Supply sales, Shipping, marketing, production and distribution with pertinent and accurate information concerning customer activity (sales, special events, large orders etc.) • Process orders via various entry methods (i.e. via fax, via internet)
• Knowledge of product line in all locations, communicate out of stocks
• Arrange for proper handling of all customer requests and complaints (special deliveries, off-day deliveries, etc)
• Must be accurate in keypunching orders and concentration to ensure proper load dates and delivery dates are used.
• Introduce new product when they are added to the line ensure accounts order accordingly for holidays, snow storms and closings.
• Must have the ability to Up-Sell items to new and established customers.
• Proactively reach out to customers when routes are delayed
• Serve as liaison for locations

Education and Experience:

• High school diploma or the equivalent required.
• At least 1 Year Customer Service experience Skills and Competencies:
• Ability to communication effectively
• Strong computer skills with experience in MS Outlook, Word and Excel.
• Must be able enter data with accuracy.
• Must be organized with great attention to detail
• Proven ability to take initiative