Customer Care Representative - Warehousing & Logistics

Lineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and Asia-Pacific.

Working a Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage team, you are a critical link in the food supply chain.  

The Asia-Pacific region currently includes Australia, New Zealand, Vietnam, Sri Lanka and Singapore employing nearly 3000 team members.

We're looking for an experienced Customer Service Representative to join our team at our Lyndhurst facility in Dandenong South.

If you thrive in a warehouse, logistics, transport or 3PL environment and enjoy working closely with customers and operations to solve problems, this could be the opportunity you've been looking for.

About the Role

As a key member of our Customer Service team, you'll be the critical link between our customers and warehouse operations teams, ensuring inventory, inbound receipts, outbound orders and customer requests are managed accurately and efficiently.

Working within a fast-paced cold chain logistics environment, you'll partner with site operations, transport providers and customers to deliver outstanding service while helping keep Australia's food supply chain moving.

Key Responsibilities

• Manage customer orders, bookings and inventory enquiries
• Coordinate daily activities with warehouse operations and transport teams
• Investigate and resolve stock discrepancies, delivery issues and customer queries
• Process customer transactions accurately within the Warehouse Management System (WMS)
• Monitor service levels and ensure customer requirements are met
• Prepare customer reports, inventory reports, KPI reporting and account information
• Support invoicing, billing verification and administrative processes
• Build strong relationships with customers and internal stakeholders
• Identify opportunities to improve customer experience and operational efficiency

About You

To be successful in this role, you'll ideally bring:

Essential

• Previous experience in a customer service, customer support or customer account role within: Warehousing Third-Party Logistics (3PL) Transport Freight Forwarding Supply Chain Cold Storage Operations
• Strong administration and data entry skills with high attention to detail
• Ability to manage competing priorities in a fast-paced operational environment
• Excellent communication and stakeholder management skills
• Intermediate Microsoft Office skills, particularly Excel and Outlook

Highly Desirable

• Experience using Warehouse Management Systems (WMS)
• Exposure to Transport Management Systems (TMS)
• Inventory control or stock management experience
• Experience supporting major retail, FMCG, food manufacturing or distribution customers

The Lineage Difference

At Lineage, you're not just joining a warehouse. You're joining a global business with genuine career pathways across logistics, operations, transport, inventory, supply chain and leadership.

We offer:

• A stable, permanent role with a global market leader
• Career development and internal progression opportunities
• A collaborative, values-driven culture
• Exposure to leading logistics and warehouse technologies
• The opportunity to work with some of Australia's largest food and retail supply chains

Our values guide everything we do:

Safe. Trust. Respect. Innovation. Bold. Servant Leadership.

Why Lineage?
 

Lineage is more than just a cold storage logistics business. We’re focused on being a vibrant, innovative and progressive employer where all our teams work safely, harmoniously and efficiently toward a common purpose - transforming the food supply chain to eliminate waste and help feed the world.

Lineage is dedicated to building a diverse, inclusive and authentic work environment and encourages applicants from all backgrounds to apply.