Customer Care Representative - Italian Market

Do you want to grow your career with Hempel in a safe, inclusive, and collaborative environment? If yes, come and join us!

At Hempel, we believe our people are our greatest asset. We are looking for a customer-focused and proactive Customer Care Representative for the Italian Market to join our international Customer Care team, based in Croatia.

This is an exciting opportunity to develop your career in a global organization where you will play a key role in delivering an outstanding customer experience while collaborating with colleagues and customers across multiple countries. 

In this role, you will be the primary point of contact for your customer portfolio, ensuring a seamless order-to-delivery experience and building strong customer relationships. 

Your responsibilities will include: 

• Managing customer quotations and sales orders through our ERP system. 

• Coordinating product availability, production requirements, and delivery schedules. 

• Providing administrative and operational support to the Sales team. 

• Communicating with Hempel sites and colleagues worldwide to facilitate international order fulfillment. 

• Handling invoicing activities and maintaining accurate customer records. 

• Responding promptly and professionally to customer inquiries and requests. 

• Managing returns, complaints, and credit note processes when required. 

• Understanding customer needs and identifying solutions that enhance their experience. 

• Ensuring compliance with established procedures and maintaining accurate documentation and archives. 

• Building strong relationships through professional, friendly, and proactive communication. 

What does it take to become our new team member?

We are looking for someone who enjoys solving problems, thrives in a fast-paced environment, and is passionate about delivering excellent customer service.  Furthermore, you will bring...

• Previous experience in a customer service, customer care, order management, or sales support role. 

• Experience working in an international and customer-oriented environment. 

• Knowledge of ERP systems (Microsoft Dynamics experience is an advantage). 

• Experience working with CRM systems. 

• Strong proficiency in Microsoft Office applications. 

• Ability to prioritize effectively and manage multiple tasks. 

• Excellent communication and interpersonal skills. 

• Strong team player with the ability to work independently when needed. 

• Customer-focused mindset with a commitment to service excellence. 

• Knowledge of the paint, coatings, or chemical industry is an advantage but not required. 

Language Requirement:

• Italian and English are mandatory requirements for this position, with written and verbal communication skills in both languages. Knowledge of any additional European language will be considered an advantage. 

What can you expect from us? 

• A dynamic and international working environment. 

• Opportunities for learning, development, and career growth. 

• Collaboration with colleagues across different countries and cultures. 

• A flexible working model that supports work-life balance. 

• The opportunity to make a meaningful impact on the customer experience journey. 

At Hempel, we are committed to creating an inclusive workplace where everyone can thrive. We encourage applications from candidates with diverse backgrounds and experiences and look forward to welcoming new talent to our team.

Sounds like a match?  

To apply for this position, please submit your application/motivation letter with a CV in English via our recruitment system by clicking the link ‘Apply’. 

Attractive salary and compensation and benefits package are also part of the advantages of being part of our team. 

#Hybrid 

Application due

2026-11-16

Seniority Level

Associate

Job Functions

Customer Service

Industry

Chemicals

At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other. 

We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact. 

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work.  We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents,  we can achieve great things, together.