The Customer Enablement Specialist plays a critical role in supporting the end-to-end customer lifecycle, from initial onboarding and operational readiness through ongoing account management, maintenance, and customer growth initiatives.
This position requires strong critical thinking, problem-solving, and project coordination skills to navigate complex customer requirements, manage competing priorities, and drive requests through successful completion. Serving as a key liaison between Sales and cross-functional business partners, the specialist ensures a seamless customer experience while identifying opportunities to simplify processes, improve efficiency, and strengthen operational performance.
Key Responsibilities
- Customer Lifecycle & Operational Coordination
- Coordinate customer onboarding, account maintenance, and ongoing enablement activities throughout the customer lifecycle.
- Manage assigned requests and initiatives from intake through completion, ensuring accuracy, timely execution, and clear accountability.
- Track milestones, dependencies, and outstanding requirements while proactively addressing barriers to completion.
- Support strategic customer initiatives, account transitions, and operational readiness.
- Critical Thinking & Problem-Solving
- Analyze customer needs, operational challenges, and process gaps to determine appropriate solutions.
- Exercise independent judgment to prioritize work, resolve issues, and escalate complex matters when necessary.
- Anticipate potential risks, identify root causes, and recommend sustainable solutions that minimize customer impact.
- Cross-Functional Collaboration & Customer Experience
- Partner with Sales, Finance, Contracting, Pricing, Compliance, Operations, and other stakeholders to coordinate customer requirements.
- Facilitate effective communication via video, phone or email, stakeholder alignment, and timely follow-through.
- Maintain a customer-focused approach while balancing business priorities, operational standards, and compliance requirements.
- Process Improvement & Operational Excellence
- Identify opportunities to simplify processes, reduce manual intervention, and eliminate inefficiencies.
- Support workflow enhancements, automation, and continuous improvement initiatives.
- Maintain accurate documentation, operational records, and progress tracking.
- Consistently meet established service, quality, and performance expectations.
Qualifications
- High school diploma or equivalent required; bachelor’s degree preferred.
- 2+ years of experience in customer operations, sales administration, account management, project coordination, or a related field.
- Strong critical thinking, analytical reasoning, and independent problem-solving skills.
- Demonstrated ability to coordinate multiple activities, manage timelines, and drive work through completion.
- Excellent organizational, communication, and cross-functional collaboration skills.
- Ability to identify process improvement opportunities and adapt to evolving business needs.
- Proficiency in Microsoft Office and enterprise business systems.
Preferred Qualifications
- Experience in healthcare distribution, pharmaceutical operations, or a regulated business environment.
- Familiarity with SAP, SharePoint, workflow management, or project tracking tools.
- Experience supporting customer onboarding, operational transformation, or continuous improvement initiatives.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
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