Customer Engineer

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Title: Customer Engineer
Location: Gurugram


Position Summary & Key Areas of Responsibility

Are you a Field Technician? Field Engineer? Service Technician? Or do you want to become a member of this field?  Are you tech savvy with mechanical aptitude who feels their skills are transferrable? Can you help us to provide best in class service?  Do you want to work with some of the largest retailers and banks in the industry? NCR Atleos is looking for Field Service Technicians.

NCR Atleos’s Field Services Team creates value for our customers by delivering solutions that build long term relationships.  Acting as a first line response to our customers, you will communicate in an open, helpful, and engaging manner with the focus being finding the right solution.  You will organize, triage customer issues, and even handle some problems before they start.  No matter the situation, your formal training (provided through NCR Atleos) will allow you to provide customers what they need when they need it.

Our virtual and hands on classroom training enables fast learning and fosters an environment where you can stretch yourself and make an impact.  NCR Atleos is committed to growing the capabilities of our people. We are building a learning community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Our service operations have dedicated teachers, mentors and coaches who work across territories to share their knowledge to enhance each other’s growth.

NCR Atleos is dedicated to building a diverse community, one where employees feel a sense of belonging and teamwork, are valued for their contributions and the perspectives they bring. This role truly keeps commerce running across the globe and is an ambassador for the NCR Atleos Brand.

• Perform customer installation, maintenance, and service calls promptly and effectively
• Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory
• Perform maintenance repair and system overhauls
• Manage everything from network faults and traffic, to configuration, security, and remote system access

Basic Qualifications:
• Local candidate to specific geographic area
• At least 19 years of age
• Have a valid driver’s license and driving record that satisfies NCR Atleos fleet requirements
• PC skills, basic electronic skills, and operating system familiarity
• Ability to perform essential functions of the job with or without a reasonable accommodation
o Prolonged travel with driving several hours per day
o Rotating and weekend shifts
o Carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance
o Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size

Preferred Qualifications to qualify (not required, but nice to have)

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.