Customer Excellence Coordinator

Job Family Group:

Sales Group

Job Description:

As bp transitions to an integrated energy company, we must adapt to a changing world and maintain competitive performance. Bp's customers & products (C&P) business area is setting up a business and technology centre (BTC) in Pune, India. This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale,  demonstrating  technology, and developing deep expertise. The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P, working together with other functions across bp. This is an exciting time to join bp and the customers & products BTC!

About the Role:

The Customer Excellence Coordinator supports the Fuel Supply & Midstream (FS&M) and Mobility & Convenience (M&C) Sales teams in executing customer strategy. This fast-paced, entry-level Sales role collaborates across customer channels, bp functions, and external customers to manage existing accounts, support business development, and help generate new business. The role contributes to branded and unbranded fuel sales by driving sustainable processes, operational excellence, and brand and customer growth strategies that strengthen bp’s competitive position.

Shift timings: 5:30 PM to 2:30 AM (IST)

What you will deliver:

• Execution and coordination of Sales Manager deal negotiation analysis, account planning, account reviews, and gathering of customer and industry insights.

• Coordinate and oversee customer setup requests in SAP and Salesforce across cross functional teams, defining process, timelines, customer data, and deliverables for successful execution. 
• Managing sales operations to support Sales Managers and customers, including handling supply messages, terminal moves, and resolving customer operational needs like supply or billing issues. 

• Manage customer contractual commitments by utilizing the CLM process for tracking, monitoring, contract execution, and preparing reports as necessary. 
• Serve as the primary point of contact and strengthen customer relationship management of key strategic customers by focusing on marketing initiatives, delivery of offers, volume demand forecasting, and delivering operational excellence. 

• Proactively pursue process improvement opportunities with Sales, collaborating with other functions of M&C/FS&M—including Legal, Marketing, Finance, Supply, and FBT—to ensure seamless operations and adherence to established protocols.
• Accountable for verifying adherence to internal control policies and established delegation procedures, while ensuring compliance with data policies and governance standards. 

What you will need to be successful:

• 5+ years of experience with roles supporting Sales, Supply, Marketing and/or finance organizations; Inside sales experience a plus.
• Advanced Microsoft Office skills, specifically Excel and PowerPoint.
• Proven record of project management and/or coordination experience.
• Experience with SAP and Salesforce is a plus.
• Knowledge of Power BI, Tableau and Big Data Analytics a plus.
• Proficient in understanding contractual terms a plus.
• Proficient in understanding financial and commercial acumen.
• Customer facing experience of 3+ years; preferably customers in North America

Skills & Competencies:

• Proven record of project management and/or coordination experience.
• Knowledge of big Data Analytics, Power BI, and reporting.
• Effective communication, written and verbal.
• Relationship management.
• Proven critical thinking and problem-solving skills.
• Financial and commercial acumen.
• Customer service skills

Why join bp?

At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement:

No travel is expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Relationships, Customer Value Proposition, Digital Fluency, Resilience, Salesforce Administration, Sales Operations, SAP Modules, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

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Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.