Customer Experience Associate

About Eko Health

Eko builds AI and digital tools to enable every healthcare provider to more accurately detect heart and lung disease – the leading causes of death globally. Our FDA cleared, industry leading products are used by hundreds of thousands of clinicians on millions of patients around the world. With Eko, clinicians can detect cardiac and pulmonary disease with higher accuracy, diagnose with more confidence, manage treatment effectively, and ultimately give their patients the best care possible.

We have strong venture capital backing from investors like Artis Ventures, Questa Capital, Highland Capital, and Mayo Clinic Ventures.

Recognized by TIME magazine in 2025 as one of the world’s top healthcare technology companies, Eko is one of the fastest growing digital health companies with products used around the world at some of the most prestigious health systems.

We have more than 8 FDA clearances including novel AI algorithms, and we invest heavily in quality clinical research and R&D to build and validate exceptional products for patients we care deeply about.

We’ve built a mission driven, high performing, talented, and diverse team of engineers, physicians, PhD’s, creatives, and technologists. We are committed to investing in each other and our mission to ensure all patients have access to high quality care.

We are headquartered in Emeryville, California and privately-held with world class investors and partners.

• Support Communications & Enablement
  
  

  • Own and update support macros, help center content, and internal documentation

  • Partner with Product and Engineering to communicate new features, issues, and fixes to the team and customers
    
    

• Training & QA Support
  
  

  • Help design and maintain onboarding content and ongoing training materials

  • Support QA processes by flagging messaging or experience gaps across cases
    
    

• Cross-Functional Collaboration
  
  

  • Act as CX’s point of contact for Product, Marketing, Legal, and Ops when updates require customer communication

  • Draft and route proactive messaging (e.g., product issues, known bugs, returns guidance)

  • Track and escalate common customer feedback themes to support continuous improvement
    
    

• Service Recovery & Voice of Customer
  
  

  • Lead response efforts on negative CSAT tickets by coordinating with agents and improving macros or workflows

  • Maintain clear tagging and reporting systems to track pain points and content gaps

 

Eko is proud to be an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. We are committed to building a diverse and inclusive team.

Employment offers will always be made by an Eko Health hiring manager or Talent Acquisition Partner with an @ekohealth.com email address only. We will never text you about employment offers. If you are receiving an employment inquiry or employment offer from a non 'ekohealth.com' email address, please assume it is spam. The Eko Health careers page lists only current and open positions. If you are contacted about a job not listed on the careers page, assume it is spam. If you believe you are a victim of a false employment scam, you should report these incidents to the FBI IC3.

 

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