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Melbourne, Victoria, Australia
Onsite
Job
The Customer Marketing Manager turns our customers into our most powerful growth engine. You'll build and run a customer advocacy program that mobilises enthusiastic customers to share their experiences on Google, G2 and other key review platforms, while developing a network of customer champions who speak on our behalf. Working closely with key stakeholders, you'll create programs that deepen engagement, drive retention and expansion, and generate referrals.What You’ll Do
The Customer Marketing Manager, APAC turns Simpro and AroFlo customers into our most powerful advocates. You'll design and execute programs that spark customer excitement, amplify our brand reputation across Australia, New Zealand and the wider APAC region, and make it easy and rewarding for customers to become vocal champions. Reporting to the Director, Growth Marketing in Australia, you'll be part of the Simpro Group global marketing team, partnering with regional Account Management and Sales, and working with stakeholders in other regions to share best practice and align programs globally.
Responsibilities
This job description is not an exhaustive list of duties and may be modified at the discretion of Simpro Group.
What You’ll Bring
3–5+ years of experience in customer marketing, customer advocacy, or a related B2B marketing role with proven ability to manage customer programs and communications.
Strong project management and excellent communication skills.
Experience with marketing and CRM tools like HubSpot, Salesforce, and G2, and a track record of executing B2B email marketing campaigns.
Highly organized and detail-oriented with a data-driven mindset and analytical skills.
Collaborative and adaptable self-starter with a high degree of initiative and willingness to work with global stakeholders.
Our Core Values
While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. .
Visit simprogroup.com/au/company/careers to learn more about us and our values.
We would like to take this opportunity to thank all candidates for their application.
*Please note, no agencies will be accepted in the recruitment of this role.
