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New York, New York, United States
Onsite
About EliseAI
At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.
By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.
Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.
Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.
With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $350 million funding round at a $4 billion valuation led by Andreessen Horowitz (a16z) and Bessemer Venture Partners to accelerate this mission.
About the role
EliseAI is looking for a friendly, empathetic Customer Sentiment Specialist who genuinely enjoys talking to people and helping teams feel supported. In this role, you’ll be the voice our on-site teams recognize and trust—checking in proactively, listening closely, and helping surface what’s working (and what’s not) before small issues become big ones.
You’ll become deeply familiar with one of our core products, like Leasing or Delinquency, and use that knowledge to guide conversations, answer questions, and offer helpful tips in the moment. Sitting between Customer Success and Product Solutions, you’ll be a trusted partner helping triage concerns, gathering sentiment, and ensure feedback gets to the right place. If something can’t be solved on the call, you’ll know how to ask the right questions and loop in Product Solutions or a CSM with clear context.
This role is perfect for someone who’s personable, organized, and energized by connecting product knowledge with real human conversations. You’ll help us deliver a white-glove experience at scale—without losing the personal touch.
Key Responsibilities
Proactively call our client on-site teams to gather sentiment, feedback, and insights
Build strong, trusted relationships through thoughtful, human conversations
Become an expert in one EliseAI product and confidently support users
Help walk customers through basic troubleshooting or setup when needed
Recognize when an issue needs deeper support and escalate thoughtfully
Create clear, well-documented support tickets with helpful context
Partner closely with Customer Success and Product Solutions
Spot patterns and trends from conversations and share insights with the team
Support light Customer Success Associate tasks as needed
Move at rocket speed, build something massive.
We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff.
We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard.
Requirements
A strong communicator who’s curious, empathetic, and solution-oriented
Experience supporting customers over the phone and navigating live conversations
Comfort explaining technical concepts in a clear, approachable way
Desire to become a product expert and a trusted partner to customers
A collaborative, team-first mindset
Willingness to work onsite in our NYC office 4–5 days per week
Why Join
Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling so fast. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.
Benefits
In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:
Equity in the company
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Fitness & home services stipend to cover part of your expenses so you can focus on what matters
A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
Unlimited vacation and paid holidays
We'll cover relocation packages and make the move exciting, not painful!
Job Compensation Range
The rate for this role ranges between $70,000 - $85,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.
EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law.
Employment with EliseAI is on an “at-will” basis, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We will also consider qualified applicants in accordance with the Austin Fair Chance Hiring Ordinance.
If you need assistance or a reasonable accommodation during the application or recruiting process due to a disability, please contact us at interview.accommodations@meetelise.com.
