Customer Service Engineer - PHOENIX/TUCSON

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.

• Required residence within 45 miles of Phoenix, AZ or Tucson.
• Performing service, preventative maintenance, and modifications on ultrasound medical equipment at customer sites to ensure customer equipment operates at a high standard.
• Ownership of customer relationships with the goal of upholding a high level of satisfaction while troubleshooting and resolving both hardware and software issues with ultrasound equipment, either remotely or at a customer site.
• Serving as the company’s primary customer facing technical representative for ultrasound while working in collaboration with biomedical engineers and other senior staff members in a hospital or clinical environment.
• Building and sustaining strong partnerships with your customers through the effective use of both technical expertise and interpersonal skills.
• Establish and maintain proper business relationships with clinical / sales partners and peers.
• Performing necessary administrative duties accurately, ensuring all work and equipment adhere to all state and federal regulatory requirements.

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers:
 

• You will receive paid initial technical training at our Cary, NC Campus and Professional Development courses and team assignments.
• You will travel as needed to accompany and support customers during field rotations under the supervision of assigned mentors for up to six months.
• You will be working with our latest technology and therefore you learn passionately.
• You have very good presentation skills in the customer environment, and you show team orientation, communication skills and customer orientation to win together.
• You have a passion to deliver/develop customer centric solutions to customers.
• You work well without supervision, are a self-starter and can independently manage your time/schedule.
• You have a willingness to travel and flexibility, for both day to day work and required company training.
• You have high attention to detail and ability to organize and prioritize tasks consistently.
• You have an ability to function within and support a team environment and build strong working relationships.
• You are dependable, flexible, and punctual.

Required skills to have for the success of this role:

• Technical degree / certificate or minimum 3-5 years of experience with relevant work experience.
• Professional experience with mechanical and/or electrical installations, testing, repairing, and maintaining medical equipment preferred or a background in an area requiring technical knowledge, such as HVAC (Heating, Ventilation, and Air Conditioning, Alarm and Monitoring systems), aircraft maintenance, manufacturing systems, power distribution, industrial printing, weapon systems, electronics, complex IT environments, etc.
• Use of remote support mixed reality tools when working with second level technical support.
• Valid driver's license and good driving record with ability to travel and provide service in assigned geography.
• Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.
• Knowledge of computers and networking; PC competency to include utilization of Microsoft Office Suite products.
• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
• Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions
• Must be able to be compliant with hospital credentialing requirements. *
• Ability to work professionally with all levels of hospital organization staff.
• Excellent organization, time management, written and verbal communication skills.
• Ability to travel >75% of the time.

Additional desired skills include:

• Self-motivated, utilize available resources for self-improvement and development.
• This position will be assigned to a specific region but may be used as a floater position, meaning that this person may need to travel (vehicle/airplane) to assist with business needs.
• Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET.

#LI-JW1

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is:

$67,550 - $92,884

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

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