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Peoria, Illinois, United States
Onsite
Kering Eyewear, part of the global Luxury group Kering, is the most relevant player in the Luxury Eyewear market segment. We design, develop, manufacture, and distribute eyewear that blends creativity, innovation, and quality. Our portfolio spans a wide range of iconic brands including Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Valentino, Chloé, Alaïa, Montblanc, Dunhill, Puma, and our proprietary brands LINDBERG, Maui Jim, and Zeal Optics. By combining industry expertise with a commitment to sustainability, we help our brands redefine design and craft eyewear that captivates consumers worldwide.
At Maui Jim, you can expect, a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and “high touch” work environment that values the members of our ‘Ohana. We work hard to develop our leaders who in turn develop their team members to reach their full potential, and we are committed to building a team that focuses on solid customer service.
If you would like to be part of an amazing adventure that is Maui Jim, check our current job openings and browse the site to learn more about our culture, benefits , and our Maui Jim 'Ohana! Aloha~
The major function of this position is:
Revolve issues and customer inquiries to the customer’s satisfaction. Provide professional and accurate service for escalated calls regarding sunglass products and services. Act as a resource to team members by coaching, monitoring & fielding questions.
Hourly Rate of Pay: $21.50
1st Shift: 6:30 AM to 3:00 PM, Monday through Friday
The primary responsibilities and essential duties of this position are:
Desired Qualifications:
As a guide, indicated below is the preferred education and experience for this position:
High School graduate, with a minimum of 2 years customer service experience is required. Minimum of 1 year experience as Maui Jim Customer Service Rep. Training experience is preferred.
In lieu of education, the following equivalent experience is preferred:
Three years of work experience in a Customer Service Department and or ophthalmic related industry with training experience. Minimum of 1 year experience as Maui Jim Customer Service Rep. Training experience is preferred.
Listed below are the particular skills preferred for this position:
Ability to work flexible shifts.
Ability to coach/motivate others in a positive manner.
Excellent communication skills.
Detail, problem-solving and logic skills.
Pleasant personality.
Ability to teach others.
Work Shift:
1st Shift (United States of America)Special Language Requirement (If Applicable):
Salary is only one component of total compensation at Maui Jim! You will also gain an amazing benefits package. Rounding out our benefits and compensation is our Aloha culture work environment.
Benefits Included:
Low Insurance Premiums on Medical, Dental, and Vision
Flexible Spending Accounts
Health Savings Accounts (with Company Match)
Short Term and Long-Term Disability
Voluntary Critical Illness, and Accident Coverages
Tuition Reimbursement
Paid Paternity and Maternity Leave
Paid Time Off
Paid Holidays
Company Paid Life AD&D Insurance
Voluntary Life & AD&D Insurance
401K Match
Paid Bereavement
Employee Assistance Program
The benefits listed above apply to U.S. roles and may vary by state or country.
Compensation and benefits are determined based on several factors, including job level, market location, job-related knowledge and skills, individual performance, and experience. All plans are subject to eligibility requirements.
