Customer Service Specialist - 12 month Fixed Term Contract (Jack Daniel's)

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Meaningful Work From Day One

As the primary liaison between our customers, consumers, sales team, and third-party logistics (3PL) providers, you will provide essential customer service and logistics support for the Korea LE market. You will ensure reliable, professional care throughout the entire customer experience—from the initial order to final delivery. This role is vital in managing order placement, record keeping, invoicing, and resolving customer concerns.

The ideal candidate is an exceptional team player and a clear communicator who is passionate about delivering high-quality service to Brown-Forman’s customers.

What You Can Expect

In this role, you will be responsible for the accurate and timely management of the "Order-to-Cash" lifecycle. Your key responsibilities include:

• Order Management: Retrieve and consolidate orders from various channels—including customer websites, EDI, text, and phone calls—and promptly enter them into SAP.

• Communication: Serve as the main point of contact for customers and consumers via phone and email to address orders and general inquiries.

• Sales Support: Coordinate with the sales team to confirm inventory availability, delivery timelines and order discounts.

• Logistics Coordination: Act as the primary interface for 3PL providers regarding delivery arrangements and domestic transportation.

• Account Reconciliation: Verify monthly order records and collaborate with sales for monthly closing.

• Operations: Manage return orders, goods receipts, and oversee POS/sample shipments.

• Problem Solving: Troubleshoot product or service issues and escalate complex concerns as needed.

• Project Work: Lead and Support EDI management and participate in ad-hoc projects to improve service efficiency.

What You Bring to the Table 

• Experience: Experience in Customer Service or Supply Chain Management (SCM).

• Technical Skills: Proficiency in SAP and office software (Microsoft Office, Google Suite).

• Communication: Strong interpersonal skills; English fluency (written and verbal) is preferred for project leadership.

• Mindset: Ability to manage high-volume workloads with accuracy and stay organized in a fast-paced environment.

Who We Are

We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.

What We Offer

Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.

#LI #jackdaniels

Requisition Type:

Employee

Management Level:

Professional

Global Job Level:

P4

Number of Openings Available:

1