Customer Service Team Member - Administration

Join us and experience Bunnings from the other side of the counter!

What’s in it for you when you’re part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few

• Free standard OnePass membership

• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave

• 12 weeks paid parental leave, regardless of gender

• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

• We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

Our Mt Gravatt site has a part time administration role avaiable.

About the role:    

As an Administration Team Member, you will be the face of our store, delivering excellent customer service while providing essential administrative support. You will work closely with the team to ensure smooth daily operations, from managing phone and in-person inquiries to assisting with administrative tasks. 
 
We provide an adult pay rate for 18 years of age and above at $29.86 per hour for this role. 

What’s involved:    

• Greet and assist customers with inquiries, directing them to the appropriate department or team member 

• Answer incoming phone calls and respond to emails in a friendly and professional manner 

• Perform general administrative tasks including filing, data entry, and record keeping 

• Assist with scheduling, ordering supplies, and maintaining office inventory 

• Handle customer complaints or concerns in a calm and efficient manner 

Who we’re looking for:  

We are looking for an individual who thrives in a fast-paced environment and is passionate about providing outstanding customer service. You are proactive and organised, with excellent communication skills. You’re a team player, who can adapt quickly to new tasks and challenges, while also maintaining a high level of professionalism. If you're someone who enjoys solving problems, juggling multiple tasks, and contributing to a supportive and friendly team, we'd love to hear from you! 

You’ll need:    

• Proficiency in Microsoft Office (Word, Excel, Outlook) and basic office equipment 

• A passion for upholding safety and organisational standards across the site 

• Ability to multitask and prioritise effectively in a fast-paced environment 

• A positive, can-do attitude and a passion for delivering great customer service 

• Availability to work flexible hours, including weekends and public holidays 

When you’re ready to give this opportunity a Red Hot Go, all you’ll need to do is:

• Submit an application and complete an online chat interview (20 minutes)

• If successful, next step includes an online video interview (15 minutes)

• If you’re a match, we’ll invite you to an onsite meet and greet with our leaders (20 minutes)

You’ll be part of a workplace where you’ll feel like you belong.

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.

We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at jobs@bunnings.com.au.

Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.

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